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Pool Supply Unlimited
- Retail
- San Antonio, TX
About this business
Location details
4985 Eisenhauer Rd Suite 104, San Antonio, TX, 78218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | 6:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Wish I had read the reviews prior to ordering a SR ***** Rogue 2 pool slide. The website clearly states in bold letters that the four flanges and associated hardware are INCLUDED. Well, they did not come with the slide. Its now been 11 days from arrival and still no flanges. The individual that I have been dealing with has said he has initiated a claim on our behalf with SR ***** and gave me a claim number. But still no flanges. So basically they advertised what came with the slide, that didnt happen and I cant install the $... read more
Wish I had read the reviews prior to ordering a SR ***** Rogue 2 pool slide. The website clearly states in bold letters that the four flanges and associated hardware are INCLUDED. Well, they did not come with the slide. Its now been 11 days from arrival and still no flanges. The individual that I have been dealing with has said he has initiated a claim on our behalf with SR ***** and gave me a claim number. But still no flanges. So basically they advertised what came with the slide, that didnt happen and I cant install the $... read more
Business response:
<p>Thank you for bringing this issue to our attention, and we sincerely apologize for the inconvenience you have experienced. </p><p>We understand how frustrating it must be not to receive the complete hardware needed to install your SR ***** Rogue 2 pool slide, especially given the significant investment. Unfortunately, the manufacturer left out the required hardware, and we have been actively working with both the manufacturer and you to resolve this matter.</p><p> Since receiving your initial email on 5/31, we have made e... read more
Do not buy from this company. I bought a product that came defective. It never worked. It came out of the box broken. They will not refund my money. They state the product is used even though it has never worked. It came out of the box broken. I called to return it. Their customer service said they only talk to customers that want to buy something. If I have a problem I must email them my problem. I have been emailing but they will not let me return for a refund. They state I must pay to ship back their defective product, an... read more
Business response:
<p>We sincerely apologize for the inconvenience you experienced with your recent order. After a thorough review, we acknowledge that your order was not handled according to our standard policies, and for this, we are truly sorry.</p><p> We understand how frustrating this must have been, and we appreciate your patience as we work to improve our processes based on this incident. Regarding your current order, we have provided return labels for the product.</p><p> Again, we apologize for the trouble this has caused. If you have ... read more
Purchased an entire Pool Pump/strainer basket from them last year. Was told a delivery date in 3 months. Actually took about 5 months. Finally got it but it was too late to install that season so we used our old one. Finally went to install for this season and found they sent us the wrong strainer basket. We ordered one with epoxy coating and they sent one with out. When I reached out I basically got a "too bad" its too late to do anything about it. There is a significant difference in the cost and so I am asking for a refun... read more
Business response:
<p>We apologize for the inconvenience you've experienced. As with many purchases, we have a return window of three months to ensure the best service for our customers. We encourage all customers to check their orders upon arrival to ensure everything is correct and in good condition. Unfortunately, it has been almost a year since you received the product, and the photos you sent indicated that the product had been used, which is also against our return policy. We apologize for any inconvenience this may have caused you. </p>
As others have said, don't waste your money, and I wish I could leave ZERO stars. I ordered a pool pole that was apparently on sale, and received the receipt within a minute. They sent a separate email stating that the item I ordered was out of stock and that they were expecting a shipment soon, however it was neither highlighted as important nor mad obvious that my item was put of stock and had a very extended wait for their "lead time".. 11 days later I called to find out where my order was only to hear that not only did t... read more
Business response:
<p>Hi ******,</p><p>We are very sorry this has happened. Unfortunately, when you ordered this item, we were out of stock and had delays getting it back into our stock. We issued you a full refund for the product. We are very sorry we could not help you get the item you needed. If you have any questions in the future, we would love to help you.</p><p>Have a great swim season!</p>
Should be zero stars. DO NOT WASTE YOUR MONEY HERE!!! The pool filter cartridge set I received from Pool Supply Unlimited appears to be counterfeit. The filtration material looked different than previous versions of the same item that I've bought (from other retailers) over the years. The item worked briefly but now barely filters for even a few hours. Pentair confirmed that they have not changed the product specifications or filtration material in this item. Pool Supply Unlimited refused to look into their inventory and tri... read more
I ordered a pool and immediately reached out to see when it would be shipped so that I could scheduled installation. ***** stated it would be 4 weeks because it was out of stock. I expressed concern because no where in their website did it say it would take so long. I asked to cancel the order and was told by *****, she would cancel the order and I would not be charged, and the hold on my card would be released in 24 hrs. I ordered a pool from another company, a few days later, I got a call from ***** freight to deliver, I s... read more
Frequently asked questions about Pool Supply Unlimited
How is Pool Supply Unlimited rated?
Pool Supply Unlimited has a 4.3 star rating with 2,041 reviews.
When is Pool Supply Unlimited open?
Pool Supply Unlimited is open now. It will close at 6:00 p.m.
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