Polywood Furniture

Shirly Gilad 

on Google

a month ago

All is well unless you need to return something and then you realize you made a big mistake. Crazy fees for a retune. Totally not worth it. I’ll never order from this company again. The items I kept are nice. Some missing hardware but that was easily fixed by myself. I was very disappointed in receiving a very partial refund. 

Philip 

on Google

11 months ago

I really don't know what all the negative reviews are about. My experience has been nothing short of excellent. I ordered a pair of patio chairs and a center console. They both arrived in the time window they said it would arrive by and when assembled, the chairs and tables were sturdy and comfortable. I did have an issue with one of the chairs' screw holes not being threaded and it the screw ended up piercing through the chair, but I opened up a support case via email and within a single business day, they shipped out a new... read more

5pb 

on Google

11 months ago

I really don't know what all the negative reviews are about. My experience has been nothing short of excellent. I ordered a pair of patio chairs and a center console. They both arrived in the time window they said it would arrive by and when assembled, the chairs and tables were sturdy and comfortable. I did have an issue with one of the chairs' screw holes not being threaded and it the screw ended up piercing through the chair, but I opened up a support case via email and within a single business day, they shipped out a new... read more

Greg Johnsn 

on Google

2 years ago

Purchased patio set. They sent the hardware for a different tabletop. Screws too long. I expect that as costly as this furniture is, that they could pack a box with the correct hardware or at least have a QC process to check that. 

Carrie Margolis 

on Google

3 years ago

Purchased set of 4 chairs, 2 of which had obvious defects on the same part of the chairs. Sent 2 emails with pictures of defects 10 days ago, still have not heard back. I think there is an issue with the QC department. The 2 chairs without defects are beautiful and very sturdy. Will be happy to revise my review once issues are rectified.