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Plush Frankston
- Retail
- Frankston, VIC
About this business
Location details
6/111 Cranbourne Rd, Frankston, VIC, 3199, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 5:30 p.m. |
If you’ve ever wanted to spend $4,389 on a couch and then become responsible for managing its delivery yourself, Plush has you covered. We ordered in May because the quoted 9–11 week timeframe lined up with moving house in July. We were given a delivery window of 4–18 July. That came and went. The delay itself wasn’t the main issue. It was the lack of communication. I repeatedly had to chase updates, was promised a manager call that never came, and received basically no meaningful email response. After escalating it, Plush o... read more
Very good range. Very good service from emily
Once they have your money any care is gone. Paid for premium delivery, no display of sofa working, headrest won't open, delivery team said it was working when delivered. No display given. A refund on the crappy delivery should be given. Remember you need customers to sustain a business, seems Plush think different. Bunch of cowboys.
We are long term customers of Plush, having spent over $6000 here in the past. Recently we went to purchase a coffee table and matching side table. We were asked whether we would like to pick up the table or have delivery. The assistant provided the dimensions of the boxes so we could ensure it would fit in our small car, but we advised her it may take 2 or 3 trips. We did not opt for delivery as the tables were already over-budget for us. I then said we don't need the table for 1.5 weeks and she said that she would hold it ... read more
Customer service 1 star, staff are so rude. Disappointed you can't pick up, you HAVE to pay for delivery. Quality of product is good.
Frequently asked questions about Plush Frankston
How is Plush Frankston rated?
Plush Frankston has a 4.4 star rating with 153 reviews.
When is Plush Frankston open?
Plush Frankston is closed now. It will open at 9:00 a.m.
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