Pleasant Lake Villa

Jess N 

on Google

4 days ago

Incontinence supplies in trash cans, water damage in rooms being band aided, unsanitary, walls were disgusting, carpeting has seen way better days… call light across the room where residents can’t reach, check on resident every 2 hours…? not happening… there is no excuse for someone to sit in a chair for 8 hours straight because they can’t reach the call light and they were only checked on because of tray line and told well we can’t do anything while we are passing trays, but even when trays are picked up they are still sitt... read more

K Kidd 

on Google

3 weeks ago

Worst facility l've ever encountered. No matter what time you call they NEVER answer the phone. They need to be investigated due to lack of care and responsiveness. My Uncle, who is low maintenance, would press the call button to no avail. I went to what was supposed to be a care meeting (it ended up being an "I DON'T CARE MEETING "). No one came except an office coordinator..... no nurse, no therapist, apparently they were too busy for a scheduled meeting. Laundry never came back, don't know what happened to his visibly mar... read more

Tom 

on Google

3 weeks ago

Was there for four years, overall the staff was excellent,however there were too many aides that didn't care about the residents, most nurses were great like Debbie, Pam, Jessica, and Mary. Miss Jackie is probably the best employee of all along with Shauntina and any residents that were under their care were truly blessed. Meals were terrible and social services were inexperienced and not quite great at dealing with people, however Kristy tried her best. ADON Jessica was on top of things and her authority was respected along... read more