Pikes Peak Credit Union

I will try not to be too negative here.. I'm still a client of PPCU even sometimes I am wondering if it's time to leave.. Well, first experience was not good at all. A woman who was opening an account was very rude. But I still registered an account and decided to give it a try in spite of one stupid employee. I mostly use online banking services and as long as it is functioning well I am not coming to the offices. And online banking works just fine, convenient and reliable. Then I had to call and ask for a replacement card and since then it was pretty nightmarish.. I ordered one card and was told it takes 7-11 days to get it. After 2-1/2 weeks called again and this time was told that I have to wait for 3 weeks. Called after 3 weeks and was told that a card was probably lost, so second one was ordered. This time I was patiently waiting for one and half month (!) and still no card. Finally called again and ordered third (!) card. This time I was told about 7-11 days waiting time again. I don't know if it's just my bad luck or their customer service is a joke. But I just can not normally operate without a business debit card. Hope it finally works... If I've read a review like that before choosing a bank I probably wouldn't even consider it. I will give it another try because it's hard to find a good bank and takes time and research.

The woodland park branch closed my account without speaking to me, without requesting a signature, without any notification whatsoever. I received a cashiers check in the mail. Worst customer service and the worst banking practice I have ever seen.

The woodland park branch closed my account without speaking to me, without requesting a signature, without any notification whatsoever. I received a cashiers check in the mail. Worst customer service and the worst banking practice I have ever seen.

Pikes Peak Cu is excellent This credit union is fantastic there are no monthly fees for small businesses or consumer accounts. The staff is very personable and remembers who you are!