Phoebe Wyncote

Blacklilac 27 

on Google

a month ago

Some of the staff were nice. My dad spent some time there and lost a bunch of weight, he claimed they only gave him small portions of food a day. They also threw out a lot of important paperwork he had me bring him while he was there. They never answer the phone and the only way I'd ever get in contact with them is by calling the social worker, Courtney. Edit: They have also never responded to numerous calls from numerous people to fill out important insurance paperwork for my Dad. 

Nora Spencer 

on Google

2 months ago

Under the prior ownership (Phoebe Ministries) I was very satisfied. My sister was satisfied and comfortable with the administrative staff as well as nursing. Now she's crying and dissatisfied with her longterm care! Always seem to be understaffed. A number of longtime staff have quit or been fired by CURRENT OWNERS. New Administrator is not people friendly and doesn't mind letting you know. Staffing is bad especially on the weekend. Agency Nursing Assustants make up the staff. Some of them are totally oblivious to caring for... read more

Queen Bee 

on Google

5 months ago

Beautiful building and grounds from the outside. Total disappointment on the inside. Outdated decor and furnishings. Zero security. You press a button and get buzzed in. Very rarely is someone at the front desk after 5pm. One of the smallest elevators I've seen which is totally insufficient for more than 2 people and close to impossible for wheelchair-bound individuals. Understaffed, terrible smell of urine in hallways. Residents are herded together in front of a tv in a common area if they are on the long term care floor. R... read more