Phoebe Wyncote

Nora Spencer 

on Google

2 weeks ago

Under the prior ownership (Phoebe Ministries) I was very satisfied. My sister was satisfied and comfortable with the administrative staff as well as nursing. Now she's crying and dissatisfied with her longterm care! Always seem to be understaffed. A number of longtime staff have quit or been fired by CURRENT OWNERS. New Administrator is not people friendly and doesn't mind letting you know. Staffing is bad especially on the weekend. Agency Nursing Assustants make up the staff. Some of them are totally oblivious to caring for... read more

Queen Bee 

on Google

3 months ago

Beautiful building and grounds from the outside. Total disappointment on the inside. Outdated decor and furnishings. Zero security. You press a button and get buzzed in. Very rarely is someone at the front desk after 5pm. One of the smallest elevators I've seen which is totally insufficient for more than 2 people and close to impossible for wheelchair-bound individuals. Understaffed, terrible smell of urine in hallways. Residents are herded together in front of a tv in a common area if they are on the long term care floor. R... read more

Che San 

on Google

4 months ago

Terrible, Terrible, Terrible Staff!!! They have no sensitivity. The social worker, DON, financial business office people are rude. My mother was there in the Summer. The room shrimp was in had no air conditioning!! I was told, it was broken. The refused to move her. I had a difficult time discharging her, because of their non-co-operation. Do yourself a favor, and don't even visit. I've seen bugs and rodent droppings. I thought it to their attention. The "cleaning person ", took 4 days to remove. I was constantly complaining... read more