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PHH Mortgage
- Finance
- McDonough, GA
About this business
Location details
4295 Jodeco Rd, McDonough, GA, 30253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Awful company. Their customer service dept can never help with anything. Their account dashboard is only for information you can't change or do anything on the site you have to call them. They will not allow bi weekly payments. This whole place is just a scam. Please go somewhere else. If I would've been given the choice I would have never gone with this company. They bought my loan from another company.
My mom has been trying to pay her mortgage off for nearly three months and all they do is give her the run around. And each month they deny the check because they say it’s late or past their billing cycle. The check is being sent from her insurance. Aileen ID#740 is the worst representative we have dealt with and she needs proper training. Don’t ever use PHH mortgage.
This has been the worst customer service experience I’ve ever encountered. Imagine the most notoriously bad companies you’ve dealt with—then multiply that by 100, and you’ll arrive at PHH Mortgage. Their service is shockingly incompetent and completely inconsiderate. It takes 7–10 business days just to get a response, only for the issue to be passed off to another department. The phone representatives are unhelpful and seem completely unaware of what’s going on, leaving you trapped in a frustrating loop with no resolution in... read more
This is by far not the top choice of business to deal with. I honestly believe they are a scam. Nobody speaks good English, they do not follow up with their calls. They definitely do not recognize their mistakes but try to punish you for their mistakes. I have been with them for a year and I am not satisfied!
If I could give this company 0 stars, I would. Sierra Pacific, or PHH Mortgage or whatever their latest name is, is one of the worst companies I have ever had the displeasure of interacting with. We had a shortage in our escrow, they ran an analysis, they told us the amount. We sent a cashier's check with the exact amount on May 9th. They confirmed they received it-and then accused us of not sending it in the first place-then hinted at basically losing it. It's May 27th and not one person has been able to help us solve the i... read more
Frequently asked questions about PHH Mortgage
How is PHH Mortgage rated?
PHH Mortgage has a 1.3 star rating with 54 reviews.
When is PHH Mortgage open?
PHH Mortgage is closed now. It will open on Monday at 9:00 a.m.
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