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Petsmart, Inc.

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355 reviews
|Pet Stores|Charlotte, NC 28105 United States

9905 E Independence Blvd, Charlotte, NC 28105 United States

(704) 246-4919

Open now:9:00 am - 6:00 pm



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PetSmart is the world's largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet's needs. Services include grooming, dog training, cat and dog boarding, and Doggie Day Camp. PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, chinchillas, gerbils, hamsters and mice. Visit your Matthews PetSmart today!

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355 reviews
2 reviews have no rating
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Mariah Tashadia Hinson review for Petsmart, Inc.
Mariah Tashadia Hinson on Facebook

3 years ago

12/15/2019, 02:02 AM
The younger guy that goes by the name Alexis is really helpful in assisting with pet owners. Alexis was super professional and answered all of our questions.
Patty Amos review for Petsmart, Inc.
Patty Amos on Facebook

4 years ago

04/27/2019, 02:11 AM
Carol took great care of our puppies
Samantha Jordan review for Petsmart, Inc.
Samantha Jordan on Facebook

5 years ago

05/12/2018, 02:23 AM
Worst customer service. My son made straight A’s on his last report card and we decided to come in and buy him a snake. Specifically a pastel ball python. We were ready to spend $300+ tonight on everything needed and the employees never asked for help and when we finally asked them to open the cage they said they were all extremely aggressive and wouldn’t let anyone hold them. Why do you have snakes in store that are FOR SALE and can’t be let out of the cage to purchase? PetSmart matthews has lost our business. Employees don’t want to handle the snakes and will make any excuse to not have too.
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Janée P. Blue review for Petsmart, Inc.
Janée P. Blue on Facebook

5 years ago

03/11/2018, 19:43 PM
Contrary to other reviewers,I really like the grooming and treatment my grand dog gets at PetSmart. When he visits me, he lives in Chapel Hill, we have no trouble accessing his records and he always enjoys his time there during grooming.
Iamher Fray review for Petsmart, Inc.
Iamher Fray on Facebook

6 years ago

11/13/2017, 11:37 AM
I have a mixed review. The store came in handy for aquarium accessories for my turtle. However we went about 2 weeks ago and got some more fish. The same day I put them in the tank one was already dead in the bag. Some of The fish died within The first week... The fish I had for almost a year the algae eater we have had for years died......1 last fish is hanging on looks like he barely swimming. This is horrible. All my fish have died and the last one purchased on that day is barely hanging on. I heard negative things about buying fish here; however I wanted to give them a chance. I am totally disgusted by this. I don't even know what this was and now I have to drain my huge tank and clean everything and start over.
Melissa Eatmon review for Petsmart, Inc.
Melissa Eatmon on Facebook

6 years ago

09/15/2017, 02:47 AM
Horrible just horrible. I took my dog there today to get his nails cut. It was my 4th time since moving to Matthews. I gave my phone number for them to tell me he is not in the system. It's funny though because before I even brought him there the first time I called and was told all his records are in the system because he was going to the south Blvd location. After them telling me he is not in the system I just left and drove to South Blvd. When I got there I gave them my phone number and oh I pulled right up with all my dogs info. I asked the South Blvd employee if the systems are connected and he said yes you can go to any location and give your phone number and your records will pull up. After all of this I am done with Matthews Petsmart the just don't care.
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Shawn T. Smith review for Petsmart, Inc.
Shawn T. Smith on Facebook

7 years ago

11/03/2016, 05:21 AM
Very unprofessional and I believe they killed my dog don't like them.. they don't follow up after my dog died they didn't call me just pissed off at PetSmart... I feel they over-medicated my dog cause her to have a heart attack.. Country Boy calling for a boycott on PetSmart
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Jeff Hunnewell review for Petsmart, Inc.
Jeff Hunnewell on Facebook

7 years ago

10/11/2016, 09:04 AM
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