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Perma-seal Waterproofing

19 reviews
|Other|Downers Grove, IL 60515

513 Rogers St, Downers Grove, IL 60515

(866) 617-1303

Closed now
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Perma-seal Waterproofing > Review link

Gary O. review for Perma-seal Waterproofing
Gary O. on BirdEye

2 years ago

03/09/2019, 16:10 PM
On June 12, 2018 we had Anthony Johnson from Perma-seal come out to give us an estimate to fix some uneven concrete in our gang way. After looking at our problem Anthony said it was a two step process. First they would have to dig under our sidewalk in two places where we had down spouts from our house gutters so the run off water would stay off the sidewalk which was causing sagging in spots. The water would drain under our walk way into underground pvc pipes and drain into our front grass. Once that was completed another crew would come out and drill a hole in each block and inject their filler into each piece of cement and totally level it off. We asked if there would be an issue by our back gate where the walkway met our back yard patio and was off about two to three inches and Anthony assured us that the crew would be able to level everything off with out any issues. We signed the contract and gave a down payment for the work to begin. Within in two weeks the first two man crew came out and dug under our sidewalk, connected the pvc pipes for drainage and connected it to the bubbler pot in our front lawn so the water would drain out there. On 7-20 the second crew came out to level out the complete walk way. They finished most of the job but it started to rain too hard to complete the job. Only two squares needed to still be raised which the lead man said would take about ten minutes to finish. The lead man of the crew said they had trucks in the area often and that we should call to set up another date to finish the project and to ask if there was a truck in the area at the end of a work day that still had some filler left if they could stop by to finish the job. We then paid the balance due to the lead man for the work as stated in the contract. Our next appointment date was 8-28 which was a rainy day also so we had to reschedule again. Our next scheduled day was 9-11 but we were advised that the truck had a mechanical issue and no other truck could come out and we needed to reschedule yet again. When we called to make our next appointment my wife talked to someone and told her we were advised by one of the lead men that there were many trucks that had the filler to raise the sidewalks but she was advised that there was only a few in fact that had the filler and were able to do the job. We set up our next appointment 10-18 and the crew came out and said they couldn't do the main block we wanted leveled since our fence was to low to the ground. This is a new vinyl fence we had installed about two years ago and we did not want to ruin it by trying to raise it since it would not be possible. We explained that Anthony the sales rep assured us that they could level everything out especially the worst block and the lead man said that was the problem with sales that they should go out with the crews to be trained on what can and can't be done. The lead man said we should call the office and see what could be done. We tried calling Anthony on his company cell but he no longer worked for perma-seal so that was one strike against us. My wife called and talked to Mario about our problem and he said he would try to get us some type of refund since the job was not completed and we had already paid in full to have it done. On 11-24 my wife talked to Mario again and he said he was able to give us a partial refund based on square footage not done and mail us a refund for the non completed work. On 12-13 Mario called my wife and said the refund would be processed and sent out that day. On 1-8-19 we had not received our refund so my wife called Mario but was only able to leave a voice mail. My wife contacted Mario about a week later and he said he had been off work for family reasons and thought the refund issue was taken care of. We finally received our refund check dated 1-30-2019. We are extremely disappointed that after seven months our cement was not fixed and WILL NOT RECOMMEND PERMA-SEAL TO ANYONE!! THEY GET NEGATIVE STARS!!!
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