Doug H. on BirdEye
a year ago
05/22/2020, 12:46 PM
I recently used Perfect Home Services at my residence to install a new HVAC system. We were not in an immediate need for a new system, but thought it would be a good idea to upgrade our system because original system was dated and we have a young family. My wife and I did a fair amount of research on the purchase because this was a substantial investment for us. We decided we wanted to move forward with a 17 SEER system, 4 Ton AC Unit, and 100K BTU 96% furnace. We then scheduled appointments with 6 different contractors to ensure we were obtaining the most competitive bid by a reputable company. All of the contractors were asked to quote the same exact equipment. After reviewing the bids from the contractors several of them were close. It wasn't until PHS decided to run a Black Friday Sale at 10% off that we decided to move forward with them. The installation went fine and after some minor troubleshooting at the end of the install, they were able to get our new system up and running. A week later, I opened a case on the AHRI website to obtain the product ratings for the equipment installed. This information is required to obtain your rebates. When the certificate was later sent to me, I determined PHS actually installed a 15 seer system in our house. I then went back and reviewed the fine print in the proposal and found the key words "up to 17 SEER". It kind of makes sense now why PHS didn’t initially provide me with the AHRI paperwork. The cost difference between a 15 seer system and a 17 seer system is significant ($3,370) not to mention additional money lost in rebates. When I met with the sales guy at my house (Justin) there was no confusion as to which equipment I wanted installed (The other 5 contractors bid the work correctly).
I am confident PHS purposely mislead me as a consumer and they likely do this to all of their customers. Buyers beware, make sure you know exactly which type of equipment you are purchasing. Up to 17 seer, is NOT a 17 seer system. How many consumers buy a car with “up to” 200 horse power, or a refrigerator with “up to” 30 cuft. of storage? Of the “thousands” of customers that bought units from PHS, I’ll bet a small percentage of them even know this is happening to them when they buy from PHS. You’re buying a much cheaper system and your proposal is very misleading. Up to 17 SEER could really mean 14 SEER per their contract. It’s also worth mentioning that none of the other contractors I obtained quotes from used “up to” language in their contract. I can’t believe we have been taken advantage of like this after all of the research performed. Just be careful, these aren’t the friendly people they appear to be.