Payless Car Rental

RaeAnn MacKay 

on Google

2 months ago

No stars. Buyer beware. Showed up in Manzanillo Mexico and had booked a car through Delta Airlines partnership and no car available. I wan't the only one. 

Rick Waltman 

on Google

4 months ago

Steer clear completely. They overbooked to the point where we lost almost a whole day waiting for a car. Dozens (probably even hundreds). We missed half of pur family Christmas. This should be unacceptable to anyone looking to rent a car. I would never ever rent from Payless or any of its counterparts again. 

Danny Miranda 

on Google

5 months ago

I reserved a rental with Payless CAR Rentals four days in advance, but when I arrived, I was told there were no cars available. No explanation, no apology, just a shrug and a “nothing we can do.” The whole experience was incredibly unprofessional and showed a complete lack of respect for customers’ time. The point of making a reservation is to actually have a car ready — not to show up and find out you’re out of luck. Between the disorganization, the poor communication, and the lack of accountability, this was one of the mos... read more

Eric Culp 

on Google

5 months ago

Had a reservation for 12/8/25. Arrived at 2PM to a 2 hour line to pick up vehicle. Had to Uber to work instead of getting car. Called and spoke with Payless to adjust reservation to pick up the next morning. Arrived at 8am at the airport pickup. No cars available fro 45 minutes to 1 hour. Absolutely unacceptable. Will never use again and DO NOT recommend to anyone. ADDENDUM. For additional displeasure the car they rented me was electric and only charged to 120 miles upon pick up. 

Igor Pavlenko 

on Google

9 months ago

Car smelled like arm pits until I removed cabin air filter which was clogged and looked like it was sprayed with air freshener multiple times. Car was clean, but had to wash some sticky surfaces. It's a mazda cx90, was given as a similar/replacement to Jeep grand cherokee L. Tires were in a dangerous shape(you don't see it at dark pickup location. 10 days of rental. Very uncomfortable drivers seat. Every day randomly couldn't start it(key is not detected), but remote opens a car from 40ft). AC couldn't create comfortable tem... read more