Payless Car Rental

Igor Pavlenko 

on Google

5 days ago

Car smelled like arm pits until I removed cabin air filter which was clogged and looked like it was sprayed with air freshener multiple times. Car was clean, but had to wash some sticky surfaces. It's a mazda cx90, was given as a similar/replacement to Jeep grand cherokee L. Tires were in a dangerous shape(you don't see it at dark pickup location. 10 days of rental. Very uncomfortable drivers seat. Every day randomly couldn't start it(key is not detected), but remote opens a car from 40ft). AC couldn't create comfortable tem... read more

Jeni Hollander 

on Google

3 weeks ago

The reviews don’t lie, but we were really hoping to be the exception. Unfortunately, our experience with this car rental company was exactly as bad as others had warned. The car we were given was absolutely disgusting. Crumbs, trash, and even clothing from the previous renter were still inside. We spent over an hour vacuuming and wiping everything down, and honestly, I still feel gross just thinking about it. As if that weren’t enough, the car was overdue for an oil change, and instead of handling that themselves, they asked... read more

Marvie Fish 

on Google

a month ago

Flew into MSP, had no reservation, with 5+ adults and kids. The others wanted way too much or had nothing. Never heard of Payless, went to the desk. Nour was very helpful, even when I had to reassure the card company no one had hacked anything. He got us the vehicle, a '24 or '25 Hyundai Santa Fe. It was fresh off the lot. Even when we had to extend our trip by a day. I had a painless rental, the experience was stress free, and I will move them to the top of the list. And I thought Payless was an old shoe store. Many stars t... read more

Floyd 

on Google

a month ago

They stole my item I left in the truck on accident. Glad it was just a new trailer hitch worth 70$ not something expensive because they would steal your stuff if you leave it there. 

Brandon Parks 

on Google

2 months ago

Late Fee - Charged total of $128 for 2hrs late. Called to get refund. Booked standard elite, only got standard. Paid total $500 for mini van. Customer service says mini van would have been $900. No refund. Bad business, won't book payless / budget umbrella again. I'll pay extra for Enterprise, because you end up paying extra with these losers anyway. Except they have better Customer service