Payless Car Rental

Bryan Castillo (HADEs) 

on Google

a month ago

I gave this company the benefit of the doubt with such horrible rating. But now I know why it has the rating it has. I reserved an suv 3 weeks in advance on Expedia. Day of the pick up I go to the desk and tell the lady I have a reservation, she takes my information, gets my ID, and ask for a credit card… I tell her that I don’t want to pay in credit card I want to pay with my debit card. She tells me “well since you’re under 25 we need a credit card”(makes no sense and on the app gives no statement of that). I give her my c... read more

Brenda Treviño 

on Google

4 months ago

I was disappointed with the cleanliness of the rental car I received. Upon pickup, I noticed several issues that suggested it hadn’t been properly cleaned or inspected. The seats and interior had visible grease stains and mud splatters, and there was pet hair throughout the cabin, especially on the seats and floor mats. It was not only unpleasant but also unacceptable given standards expected from a rental service. I hope the company takes this feedback seriously and improves their vehicle preparation process in the future. 

I 

on Google

a year ago

As the previous poster said, the level of incompetence at the front counter paired with the level of arrogance, avoid the company. Another lesson learned on "you get what you pay for." Just pay the extra 20 dollars with Enterprise. 

Itzel Garza 

on Google

a year ago

As the previous poster said, the level of incompetence at the front counter paired with the level of arrogance, avoid the company. Another lesson learned on "you get what you pay for." Just pay the extra 20 dollars with Enterprise.