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1 Richard E Byrd Terminal Dr, #115, Richmond, VA, 23250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Agree with every single comment. waited for over 2 hours.
Stay FAR away from this company if booking a rental for business travel. If you do, make sure you DO NOT LEAVE THE AIRPORT WITHOUT A PRINTED RECEIPT. If they tell you the receipt will be sent to your email, do not believe them, they are lying. Trying to get a receipt from the website is a useless endeavor, as you'll just have your tickets closed saying it was sent, with no receipt hitting your inbox. Calling the customer service number will connect you to people that can't help you, and will try to transfer you to AVIS custo... read more
Horrible company. Don’t ever book with them. Only reason I did was because the Army made me pick the cheapest one. They put me on a waitlist because they didn’t have cars available. 2 hour wait, and that’s what they said, I don’t know how long it’s gonna actually take. But after a long day of flying you don’t want to sit around for two hours and wait for a car…. Think twice before you use Payless
They rented an electeic vehicle to me, a vehicle I didn't want or request! The vehicle broke down on the highway causing me to miss my meeting. They organized a tow truck company to haul the vehicle. I called and explained the situation, i was told I'd get a full refund. Now they're telling me they down know the whereabouts of the vehicle and are refusing to refund my payment and deposit. I have rented vehicles from other companies and have never had such a poor experience!!!
Nothing can prepare you for the brain damage.
Payless Car Rental has a 2.6 star rating with 137 reviews.
Payless Car Rental is open now. It will close at 11:00 p.m.
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