Payless Car Rental

Dennis Manning 

on Google

8 months ago

Arrived in Richmond on time but wasn’t able to get a car for a hour (even with a week prior reservation). Once I paid, I had to wait another 30 minutes in the garage for my car. Staff were apologetic but that’s not their fault. Need to have the cars rented out arrive back on time. Get onto your customers about this. Also the cars need to be taken better care of. Some stains on the seats and wiper blades falling apart (which didn’t help since it was raining these last few days). Blue Honda Civic. 

Shana Smith 

on Google

8 months ago

Worst customer service ever. They don't honor a same day reservation and will tell you they don't have a car while giving out cars. The only response any question you ask will be call customer service. They will not assist with refunding when they "don't have a car" that they allowed you to book. Pay the extra elsewhere to actually get a car and a decent human! Also, this same counter services Avis and Budget. All sister companies. 

tina carmack 

on Google

9 months ago

Be sure to take a picture of the gas tank on pickup and at drop off I was charge $55 for gas when I return the car with the same amount of gas. 

Carla 

on Google

10 months ago

Worst experience i ever had renting a car I paid for a midsize suv and received an outlander sport. The vehicle is extremely small inside with limited cargo space. A regular outlander would have been fine however the sport is a compact suv and is not mid size. A Nissan rouge or Hyundai Santa Fe would have been better. 

dee 

on Google

10 months ago

They were extremely professional and assisted in all my needs. I also received a great vehicle in a timely manner.