Payless Car Rental

Zane Drake 

on Google

2 weeks ago

it took almost a full two hours in line to get a prebooked rental..the employee at the gate was rude, and us being told by two separate people to show id to leave when the email from southwest never loaded, she berrated us for not having a qr code [that was not received] ready because "well by not trying harder to find it you're making my job a lot harder, so I don't care, you really should look for it" (her exact words) 

lorem 

on Google

a month ago

Reserved a price online through southwest portal. Decided to pay when I got there. Southwest said it would be $271. Got there and it was $690. Just do Turo or uber. Traffic is bad in Houston anyway. It’s cheaper to Uber than to evens rent a car 

Christopher Pack 

on Google

a month ago

Absolutely insane pricing! You're supposed to fill the car back up to fill once you return the car/around the similar milage when you receive the car. They charged me extra because "it was not the exact milage when I picked it up". I used around 100 miles, filled up the tank, and still got penalized. Another note is that they will state that you have reservation. Do understand that you do not reserve a specific, but rather your time slot. Plus, they will send you an estimate for the car that you want IF they have it. I ended... read more

Jeff Kilburn 

on Google

a month ago

a: prepaid for a certain class of vehicle b: waited in line for 1.5 hrs to get my car c: They were out of the class of car I paid for so they downgraded me. No offer of apology or refund the difference in price d: Customer service via telephone closed for the day by the time I got to the counter, so no help from corporate. If my experience is common across this company, they should be bankrupt because they sure won't have any repeat customers. Burn me once....