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Pax8
- Technology
- Greenwood Village, CO
About this business
Pax8 is the leader in cloud distribution. As a born in the cloud company, Pax8 empowers MSPs to capitalize on the $1 trillion cloud opportunity. Through billing, provisioning, automation, industry-leading PSA integrations, and pre-and-post sales support, Pax8 simplifies cloud buying, improves operational efficiency, and lowers customer acquisition cost. Pax8 is a proven, award-winning disruptor in the market, earning accolades like NexGen’s Best in Show two years in a row, Biggest Buzz at IT Nation, CRN’s Coolest... read more
Location details
5500 S Quebec St Ste. 350, Greenwood Village, CO, 80111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to Midnight | |
| Tue | 6:00 a.m. to Midnight | |
| Wed | 6:00 a.m. to Midnight | |
| Thu | 6:00 a.m. to Midnight | |
| Fri | 6:00 a.m. to 5:00 a.m. | |
| Sat | Closed | |
| Sun | Closed |
The only thing Pax8 has going for them is a pleasant web interface. Their technical support is beyond awful. I seriously cannot stress this enough. In my 5 years of working with them, I've probably submitted 50+ tickets with them. I can count on one hand the amount of tickets they actually resolved for me. It's like the first prompt in their system is "find any way that you can to tell the customer that this is outside of scope". I've worked in the MSP field for a while, so I understand the scope creep conversation. But it s... read more
TLDR: No support to reach out to and get help when you need it, even though that was what was promised. I don't know which cloud software provider is better, but if I find one, I will update this post. Long version. I just switched over to Pax8 from Ingram Micro because I was not happy with the lack of support IM offered when I needed assistance. As a new MSP, we may need more assistance than those that are very familiar with the platforms and purchasing software over time. The person that "sold" (Christopher S.) me on switc... read more
Run away from here...worst service company I have ever worked with.
Great company with top level support!
Been with Pax8 for about 8 years, support has gone down hill. I'm moving clients away from pax8. The last straw was a support ticket open for 2 days to get a password reset.
Frequently asked questions about Pax8
How is Pax8 rated?
Pax8 has a 3.1 star rating with 81 reviews.
When is Pax8 open?
Pax8 is open now. It will close tomorrow at 5:00 a.m.
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