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Pasadena Federal Credit Union
- Finance
- Pasadena, CA
About this business
Location details
1285 N Lake Ave, Pasadena, CA, 91104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
“My family has been with Pasadena Federal Credit Union (Lake Avenue branch) for over 60 years. I’ve personally held an account here for more than 30 years. That’s a very long time to trust one institution.After the 2024 merger with Pasadena Service Federal Credit Union, everything changed for the worse in my experience. I filed a credit card dispute in 2025 for $3,300 in charges related to services that were never delivered. What should have been a routine matter became many months of complete frustration:Case numbers change... read more
How I missed the old PSFCU!! They had the best quality of customer services!!! Went to make a loan payment. The young man teller did not great me nor say anything once the transaction was completed! Not putting a foot at their premises ever again. I’ll make the payment on-line going forward. Awful! I DO NOT recommend this credit union!!!.
I have been getting the run around since July 2025 on charges that I did not approve of. I have been calling and calling and have been told we are looking into it and we will call you back. No one has called me back as of Dec 15,2025. I have more complaints about this credit union ever since they moved from fair oaks and made so many changes. I have been a member since 2004 and now it’s time to say goodbye to PFCU.
Not only do I consider this place to be my second home, but I also consider them as family never have I ever been in an establishment where professionalism exceeds and the smiles are abundant. Thank you, Pasadena Federal credit Union for all that you do for our community
Ever since the transition from PSFCU to this CU I have had only trouble with their App. In addition, the ATM inside the physical branch NEVER works and once I had to go to to the teller counter to withdraw cash and had to wait forever and deal with a rude teller. No one acknowledged the long wait I had to suffer while the entire staff ignored me. No apologies for the wait. I get that we have to wait for service sometimes, but at least acknowledge your customers while they are waiting, thank them for being patient. It just sh... read more
Frequently asked questions about Pasadena Federal Credit Union
How is Pasadena Federal Credit Union rated?
Pasadena Federal Credit Union has a 3.2 star rating with 78 reviews.
When is Pasadena Federal Credit Union open?
Pasadena Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.
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