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Partners Federal Credit Union
- Credit Unions
- Orlando, FL
About this business
Location details
13705 International Dr, Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Father passed in Oct, went into probate. Summary of Administration was delivered to Partners in March. Today is *** 16,2024 and Partners has yet to distribute benefit to beneficiaries of the Will and direction from the Court. Employees are not in any way compassionate and has caused undue stress on myself and siblings. We cannot mourn the loss of our father in peace.
They scam with charges like insurance and late fee for accounts that are closed out even after being paid in full.
Business response:
Thank you for submitting your concern. In order to fully understand this situation, the Credit Union's Member Service's leadership team reviewed the account history and notes to the specific issue cited in the BBB submission. Through our investigation process and after reviewing the phone calls, our records indicated that we followed the proper process and due to privacy concerns, our policy is to reach out to the member directly due to confidentiality and privacy. While we participate in the BBB program, we are limited in w... read more
Can't get a hold of them during Covid-19 crisis. They offer forebearance but no one to talk to.... horrible service. Their number doesn't work. No one to directly answer questions. What's the point of pushing a payment if your just going to get hit with a lump sum. Other companies are extending loans and allowing the person to pay the additional months at the end. Do not use their service.
Business response:
This member was in contact with Partners on April 6th and was advised of their forbearance options for the First Mortgage Loan, of which they opted out of. The Partners representative also offered information on other financial options, such as payment deferral for some of their other Partners loans. In addition, information on the Partners Emergency Personal Loan option, which could assist with cash flow. At this time, we encourage the Member to contact our Member Service Center at 800.948.6677 if they have additional quest... read more
Worst costumer service reps!! Filed for hardship on auto loan and my application was denied/ never processed. I was verbally attacked by at least 2 different employees regarding my questioning on the denial. I was told it was due to me not being in enough financial hardship because they dug into my checking account, pulled up all my transactions and starting pin pointing each and every purchase I had made within the last 20 days or so. I was told things that were very unprofessional such as I should cook at home to avoid eat... read more
Business response:
Thank you for submitting your concern. In order to fully understand this situation, the C****************************'s leadership team reviewed the account history and notes to the specific issue cited in the BBB submission. The member submitted a hardship application on April 2, 2019. As per the process of the hardship application, it was reviewed by an underwriter and on April 15,2019 it was determined that the member did not meet the hardship guidelines and was therefore denied. Reasons for denial were shared with the m... read more
GAVE MY MONEY AWAY!!!!!! This is literally the worst banking institution. They are outdated in how they operate. They claim they had been trying to mail me notices for over 5 years with the wrong address. However I have been receiving statements to my home all those years so somehow they have my current address. Weird huh... Well, they decided since they can't reach me by mail ( still a mystery to me) that they would give my money to the state of California. The whole time they had my current phone number on file and they ne... read more
Business response:
Thank you for submitting your concern. In order to fully understand this situation, the Credit Union's Member Service's leadership team reviewed the account history and notes to the specific issue cited in the BBB submission. It is the Policy of Partners Federal Credit Union to comply with State Banking Laws, Unclaimed Property Laws and Fact Act Regulations laws. Per Credit Union policy, an account becomes Dormant after twelve (12) consecutive months of no activity. A dormant status on an account can be reversed by: In pers... read more
Frequently asked questions about Partners Federal Credit Union
How is Partners Federal Credit Union rated?
Partners Federal Credit Union has a 3.6 star rating with 196 reviews.
When is Partners Federal Credit Union open?
Partners Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.
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