Maurice M. on BirdEye
6 months ago
08/10/2021, 12:58 PM
On 06/12/21 I went to Paradise Grill showroom in Frisco. I fell in love with an outdoor kitchen and made a purchase 26K. Selling points for the kitchen were less time than a contractor build out, no permit, durable strong countertops, frig, side burner, etc. However, after having agreed to purchase and loan funded (Greensky) it's been one thing after another. I received a call about delivery scheduled for the end of June. That never happened due to "covid outbreak" precaution not enough staff. I get another date scheduled for July 13th that never happened "countertop for my outdoor kitchen was cracked". I get yet another delivery date July 28th and its shows up with the countertop cracked. For such costly item it would seem great care would be taken to make sure they arrive intact instead of residential moving truck. Now with a week remaining on the contracted delivery time 6-8 weeks I have no date for a completed working product interest is accruing on.
Update 8/10/21 More Lies. Was told the completion of the install of grill would be 8/12 8/13/2021. Suddenly, the date was move to the 10th, called to customer svc on 8/10 to find out if it would be delivered for sure.Sure enough the date was moved again to the 11th. Rep advised he was looking at the scheduled date saying the 11 to which I said I had multiple email with different dates which is correct. Had rep provide a new email confirmation of date. Requested to speak with mgr who I was told was Christy she was in a meeting, they did not know when it would end, when asked for her extension/direct number she didn't have one I was told. In a corporate a manager doesn't have a direct extension or phone number (LIES). I asked to speak with someone else well of course I was told she was the one who there is no way to get in contact with her. Ask if the I needed to return the entire grill due to inability to complete whom would I talk to Christy. Asked about a name on email Craig that I had previously communicated with ...I was told he was in the meeting (LIES), I was then told he was in the hospital (LIES), suddenly Craig take of the call and I ask what is going on with the constant stream of changes, why am I given a new date every week. To which he claims he didn't know but would try to resolve. I asked for information about who would coordinate picking up the grill from my home if it is not completed by 8/11/21 he said he would be the one to contact. Surprisingly, he has an extension 105 allegedly. He also indicated that all of management has a direct extension. So the call center is somehow instructed to lie to customer who pay thousands of dollar which is unacceptable. At this point, we will see if the installation is complete 8/11/21 or things will need to escalate legally