Paddlewheeler Riverboat Tours

Julie McDowell 

on Google

a month ago

I am totally disgusted by this company.Four of us (seniors) booked the Pitt Meadows trip in September 2025 and the morning of, it was cancelled. I managed to speak to someone the following day and was told we could use the credit to go on a trip in 2026. So in good faith we waited, watching for the website to open in the spring. Like everyone else on here, the voicemail was full some days, emptied on others, no replies to calls or emails. I contacted city hall in May and was told they did not have a business licence approved... read more

Alex 

on Google

a month ago

DO NOT BOOK WITH THESE SCAMMERS! We booked a tour which was cancelled with less than 24hrs notice. They haven’t reached out to rebook, won’t answer emails and their phone automatically sends you to a mailbox full message. Stay away! 

Randi 

on Google

3 months ago

At this point, 0 stars - would be happy to update if anything changes. TL:DR cruise cancelled, no notice, no refund, no response, months later they still have our money. Possible scam? My partner and i booked a cruise for December, which was cancelled. We were informed less than 48 hrs in advance via voicemail and that there would be some kind of credit (if the cruise was cancelled by the company, the RIGHT thing to do would be processing refunds!). This was the last Friday before Christmas, thus the office was then closed f... read more

Anne Radford 

on Google

9 months ago

MY OPINION - DON'T TOUCH WITH A BARGE POLE. We were on holiday touring Canada and as it was our 35th Wedding Anniversary booked this for a dinner dance cruise to celebrate. All paid for upfront as per the T&C's. The day before we received a message to say it had been cancelled and moved to a week hence. This was no good to us as it was not our anniversary nor were we in Vancouver. On the day of the cruise we went to where the paddlewheeler was docked. There was no activity at all. The weather was good. The terms and conditio... read more

Doramarkus 

on Google

9 months ago

I had a terrible experience with this company. They keep cancelling their cruises at the last minute and then refuse to give a refund, they only give useless re-bookings or useless gift card.They don't return phone calls or emails. After weeks of frustrating attempts at contacting them, I had to go in person to the boat and still did not get a refund. I lost $200 with this company.