Outdoor Elegance Melbourne

Daniel Schaede 

on Google

6 days ago

Avoid the “OUTDOOR Fire Pits” They are not suitable at all for outdoor use, even though that’s how they are advertised. We have had 2 of these now and on both the paint had bubbled all over the unit. The bubbling occurs all over the pit, even though we used our mostly as a decorative piece. You’ll also need to follow up with them ALOT to get any sort of response, if you want a replacement or refund. Avoid. 

Rome C 

on Google

9 months ago

We've purchased around $6,000 worth of outdoor furniture from this shop and have delt with Paul from the Noble Park branch. Paul has been excellent to deal with and is extremely customer focused which has been a breathe of fresh air. Although the company has delivered incorrect/damaged furniture, Paul has been able to sort all our returns and answered all our questions. Thanks Paul. 

Duanne N 

on Google

11 months ago

We walked into the Braeside shop today and received zero customer service. The male staff member just sat at his desk and avoided eye contact. When I asked him a couple of questions, he quickly answered and went back to staring at his computer. He clearly wasn’t interested in offering even basic customer service. We were ready to buy today but went elsewhere. 

Fiona Yu 

on Google

a year ago

If there was a negative score, that will be my score. I had purchased a lazy Susan that was delivered from Melbourne to Brisbane. I have had to email & call to ask for my tracking number repeatedly. The wrong item was delivered and dumped outside without letting me know. I had to call to advise of the wrong delivery and email back again to ask how to return the item. They sent me an email today asking me to put the item outside without giving me a date. I had to email back to ask when the item will be collected. They replied... read more

H M 

on Google

a year ago

I visited both Outdoor Elegance stores in metro Melbourne before making a purchase. Staff in the Richmond store were particularly helpful, but also Braeside's team was friendly and courteous. The delivery team carried the furniture down the side of the house and put it on my deck, which I appreciated. Also, the support centre was responsive in getting a little foot that was missing from my lounge, delivered the next time the delivery people were in my area.