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Our Community Credit Union
- Finance
- Vashon, WA
About this business
Location details
9710 SW Bank Rd, Vashon, WA, 98070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 12:30 p.m. 1:30 p.m. to 5:35 p.m. | |
| Tue | 9:00 a.m. to 12:30 p.m. 1:30 p.m. to 5:35 p.m. | |
| Wed | 9:00 a.m. to 12:30 p.m. 1:30 p.m. to 5:35 p.m. | |
| Thu | 9:00 a.m. to 12:30 p.m. 1:30 p.m. to 5:35 p.m. | |
| Fri | 9:00 a.m. to 12:30 p.m. 1:30 p.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In a digital world I love the in person experience
Make car payments consistently for three months and I get a letter saying that I am two months behind and they’re gonna send the report to my credit bureau. Horrible banking system horrible customer service.
Unhelpful and confused customer service. I paid off my car and was told everything was all set, and that I should receive my title within 4–6 weeks. Three weeks later, I followed up and was told there was no record of my payoff until today, so the title hadn’t been released to the DoL. I politely asked the representative to take care of it and make sure the title is released and sent to me. Overall, my experience with OURCU has been poor and disappointing. They need better communication and internal workflow.
Unhelpful and confused customer service. I paid off my car and was told everything was all set, and that I should receive my title within 4–6 weeks. Three weeks later, I followed up and was told there was no record of my payoff until today, so the title hadn’t been released to the DoL. I politely asked the representative to take care of it and make sure the title is released and sent to me. Overall, my experience with OCCU has been poor and disappointing. They need better communication and internal workflow.
Came to this branch to do shared branching as I am far away from my home bank now and was welcomed with open arms. They are exceptionally kind, efficient and human! Very pleased to be able to work with this Union.
Frequently asked questions about Our Community Credit Union
How is Our Community Credit Union rated?
Our Community Credit Union has a 3.5 star rating with 26 reviews.
When is Our Community Credit Union open?
Our Community Credit Union is closed now. It will open at 9:00 a.m.
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