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OUCU Financial
- Finance
- Athens, OH
About this business
Location details
944 E State St, Athens, OH, 45701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Extremely disappointed. I am surprised by the lack of communication regarding my recent auto loan application. As a returning customer who previously had a loan with this bank and paid it off in full, I expected a smoother process. After applying for a new loan, a hard inquiry was performed which lowered my credit score, yet I have received zero follow-up. No one has called with details, interest rates, or even a status update. It is discouraging to see a long-term relationship handled with such a lack of transparency and pr... read more
I have been a customer for over 10+ years. Currently on hold for the 2nd time in an hour and have been waiting over 10 minutes. Every representative is sending me in circles when I do pick up. I’m do disappointed because I used to love banking with OUCU. This has been a disaster and I’m only trying to check on the status of a debit card
Service is not great. I have been hung up on, had calls ignored, and had very poor communication with staff. I'd recommend a different loan servicer, if that's what you're looking for. **EDIT: bad service all the way up to the end. Got my title lien release and they messed up all the paperwork, causing more headaches and multiple trips to the DMV. DO NOT USE THIS COMPANY!!
UPDATE- all the notifications have stopped and my credit card account is back on autopay. here’s to hoping their push to grow will result in more fee free atms and a better way to look them up. i’ve been with OUCU for 15 years but am seriously considering closing my checking, savings, and credit card accounts even though that will be an awful task. this used to be a great bank to work with. despite their small footprint, i stayed with them through my moves around SE Ohio. they recently migrated online platforms/ systems and ... read more
Frequently asked questions about OUCU Financial
How is OUCU Financial rated?
OUCU Financial has a 2.9 star rating with 80 reviews.
When is OUCU Financial open?
OUCU Financial is open now. It will close at 5:00 p.m.
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