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Otter Shop
- Retail
- Fort Collins, CO
About this business
Location details
151 W Mountain Ave, Fort Collins, CO, 80524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | Closed | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I had a horrible experience. It now costs $10 for their employees to install the screen protector replacements when it use to be free. Also, the employee proceeded to argue that my case was fine and did not give me a case replacement… so much for a lifetime warranty. I do not recommend going here. These products are overpriced and Otterbox’s warranty went to garbage.
I purchased a screen protector from OtterBox back in September, and at the time I was clearly told that it included free replacements and free installation. When I recently returned to get a replacement, I was informed there would now be a $10 installation fee. When we asked to speak with the manager about the original policy, he was dismissive and repeatedly said it “wasn’t that big of a deal.” The issue isn’t the $10 — it’s the principle and honoring what was promised at the time of purchase. He also refused to refund the... read more
The screen protector installation is more than worth the $10. The service is always friendly, the install is done right, and it saves me the hassle. OtterBox has always stood by their warranty and replaced products for me multiple times for free over the years. Easy choice to make to support a local business.
No reason to go shop here anymore. I use to be OK paying the higher prices for the protection glass, because they installed it too. Now they won’t do that without a 10$ surcharge. No reason to go here anymore. You can buy similar and as good products off Amazon and install it yourself for 1/4 the price. The whole reason to buy from the Otter Shop was to receive amazing customer service, installed replacements when needed, and shopping locally. None of which is happening anymore thanks to the continued era of charging for ev... read more
I showed up to this store with my Galaxy S25 Plus with plans to buy a screen protector. I pulled out my phone and showed Kylie, she immediately asked where I had bought my case and how much I had paid. After telling her that I had purchased it for about $25 on eBay, thinking I had gotten a great deal, she informed me that my case was counterfeit. She then offered me significant discounts on a real case and a screen protector, making the experience very positive. She and I talked about quite a bit during that visit, and she h... read more
Frequently asked questions about Otter Shop
How is Otter Shop rated?
Otter Shop has a 4.6 star rating with 376 reviews.
When is Otter Shop open?
Otter Shop is closed now. It will open at 10:00 a.m.
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