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Orvis
- Clothing Rental
- Short Pump, VA
About this business
For 153 years, Orvis has offered the finest quality fishing and hunting gear and fine clothing for men and women. Everything you need to enjoy the sporting traditions and distinctive country living.
Location details
11800 W Broad St #1650, Suite 1650, Short Pump, VA, 23233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
orvis really let me down. I went to their online store. I found a pair of trousers listed for $98. with no mention of " buy two pair to get the $98. price. I typed the size I wanted to buy, hit the buy button, then paid with my credit card. My credit card company sent a notice of a charge by orvis company for $145.50!! I called the orvis service department and was told that the $98. price was valid only if I purchased two pair... so I was charged $119. for a pair of pants that was listed for $98. ok I then ask the "gentleman... read more
On 11/03/22 I ordered the Orvis heritage field coat. Long story short, when I received the coat I found the materials used are horribly flimsy. The only plus was the wax free canvas exterior shell. I expected much better for the price! I did a review on the Orvis web site giving only one star. On looking at all the one star ratings I found that only 5 had been posted. The newest is 7 moths and the oldest 4 plus years. My post was not listed. Orvis is actually deceiving the public/shoppers by artificially failing to list nega... read more
Orvis sent another's order to me by mistake. I re-ordered my items and received them. I returned the wrong items on Dec 22, 2021 and have been trying to get a refund ever since. 4 different customer service people have sent me emails. I have provided every date, order number, tracking number and even the contact info for the errant order. Each customer service person wants me to recount the entire story every time and provide the data they already have. I give up. I'm out $165 and have spent way too much time and effort tryi... read more
I would give zero stars if I could. Multiple orders I made goes through on the screen successfully, but they somehow disappear and they don’t even have records of them. And when they do, they somehow place the 2nd shipping sticker with a wrong address, causing the item to be shipped to another house (this does not happen with any other companies). This is the last time I spend any money with Orvis.
Ordered a jacket for my fiancé for his medical school graduation with expedited shipping. Two weeks later the jacket still had not arrived. I called customer service, they said the first jacket was accidentally sent out with regular postal service. I was told they would overnight a new jacket in order to arrive on time. The second jacket came four days later. The company only partially refunded me for shipping and only offered to give me a gift card. I probably called customer service six times to also access my account info... read more
Business response:
Dear ****** ********, I want to offer my sincerest apology for the inconvenience our customer service team has caused you with your recent online purchase. I can imagine how excited you were to give your fiancé his gift for graduating medical school and to watch him open it! Our team at The Orvis Company completely missed the mark with getting your order to you on time. We are sorry to hear that you are unhappy with the resolution of us refunding the shipping charges and sending you an Orvis Gift Card. We certainly want to m... read more
I recently purchased a Toughchew dog bed from them and it wasn't quite tough enough for my power chewer. Orvis responded quickly and gave me a couple options (replacement or refund). I chose a refund and they promptly returned my money. Great customer service!
Business response:
Thanks for your feedback! We're sorry to hear the bed didn't work out, but glad that your experience with the ToughChew guarantee was easy and satisfactory.
I received my order of the Tempur-Pedic® Deep Dish Dog Bed ( $398) and I'm very disappointed. Once we got it out of the box we noticed that the right cushion is very loose and hanging to the outside. This shouldn't happen with an almost 400$ dog bed!! The customer service answered: " I'm not able to see a problem in the pictures" and "Can you try readjusting the bolster, and you may need to remove it completely to get it fully straightened out, to see if this fixes the issue?" They expected me to solve the problem by myself!... read more
Business response:
When the customer declined to attempt to resolve the issue by unzipping the cover and smoothing out the fill in the liner inside, we did waive the return label fee so that the customer may return the dog bed for a refund or exchange.
Horrible customer service! I returned $500 worth of merchandise with their EASY return label. They never received the return and don't have the tracking number. They say I'm SOL. I've never heard of a company that has a prepaid shipping label but no record of the tracking number. Sounds like a scam to me.
Business response:
The Orvis Company has reached out to Ms. ****** in an attempt to resolve this issue. We'll be researching the return tracking so we are able to process her refund as soon as possible.
Frequently asked questions about Orvis
How is Orvis rated?
Orvis has a 4.1 star rating with 74 reviews.
When is Orvis open?
Orvis is open now. It will close at 7:00 p.m.
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