This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
ORNL Federal Credit Union
- Finance
- Athens, TN
About this business
Location details
103 Washington Ave, Athens, TN, 37303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a car loan with them. We called to payoff the loan over tge phone and was told it would post that evening. We'll it didn't and had to find out by getting my next statement a week or so later. I called and now my payment is more because of charged interest. Finally got someone that knew what they were doing to take our payment and verify it went through. We asked fir them to give our interest amount back since it was not our our fault the payment didn't go through. They were supposed to review the tapes and verify We ca... read more
1 star and that’s being generous. We financed a vehicle through ORNL Federal Credit Union and were told to come in to set up biweekly payments. The front desk staff was friendly, but the experience went downhill the second Melissa came out. No introduction, no professionalism, just an immediate rude comment telling us we could have done it online so she “wouldn’t have to.” From that point on, it was nothing but attitude: eye rolling, sighing, and acting like we were a burden for simply asking for help with something we were ... read more
We have our car loan set up to auto draft, and this December they double drafted our payment. Then, once they did adjust the payment, they refused to put it back into our bank account, because it's an external account. They put it into an ORNL account, which we don't have a debit card for, or checks. When I complained about this, they told me that I could just do a transfer. So now I'm having to go out of my way to get our money back, and set up a transfer. Did that. Now they've called and left a message saying that they're ... read more
Miss my old bank before this one cannibalized it which made this my biggest regret - not closing my account soon enough and being too caught up with school and life. I am on disability income. My previous bank had some kind of overdraft protection to help me keep from overcharging and I never was charged NSF fees. It has been a rough year for me and I get no protection from this bank and the overcharging fee is $15, etc. On a worse month, it can eat everything if you are unintentionally careless and the bank can take advanta... read more
Frequently asked questions about ORNL Federal Credit Union
How is ORNL Federal Credit Union rated?
ORNL Federal Credit Union has a 3.7 star rating with 17 reviews.
When is ORNL Federal Credit Union open?
ORNL Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com