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OpenTech Alliance, Inc.
- Advertising / Media / Agency
- Phoenix, AZ
About this business
OpenTech Alliance is the industry leader in self storage technology, software and services. We help owners and operators increase productivity, profitability and customer satisfaction with solutions exclusively designed for the self storage industry.
Location details
2101 W Peoria Ave Unit 100, Phoenix, AZ, 85029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Be cautious when dealing with this company and its representatives. Based on my experience, the staff can be misleading and may not provide accurate or reliable guidance. I recommend paying close attention and thoroughly verifying any information they share.
Open Tech does not allow you to cancel service. I was very disappointed that after being a customer for 20 plus years, we were not able to cancel service. We emailed, called, sent in support tickets, and to this day they are still billing us. We had three locations and paid on time for service for twenty years. We outgrew the kiosk due to online payments being the main way to accept payments and they will not let us cancel! Check your contract bc we are having to hire an attorney to file a cease and desist to get them to let... read more
OpenTech Alliance was very helpful in helping us to get our storage units open. Jordan G., helped in any way possible. As a new manager faced with the job of getting everything set up, I had no idea!!! Jordan walked me through the whole process, sharing his knowledge and professionalism along the way. We had a few hiccups and Jordan just took over, made me feel so confident in his ability and understanding of what was needed to take on this project. Couldn't have done it with out him and OpenTech Alliance, he just knew the r... read more
Been using Opentech for years in our self storage business. Recently we've had an issue with their Insomniac Online rental service not integrating properly with their Insomniac Kiosk. (Customers unable to complete online move-ins when visiting the kiosk). Getting support for this issue has been essentially non-existent. I have emailed them every couple days and if I even get a response, its the same thing every time, that the issue has been escalated and that they're waiting to hear back from their team. This is unacceptable... read more
If you are a self storage owner/operator or property manager I would recommend staying away from this company. We operate 5 storage facilities and have used their call center, remote manager, keypad, and kiosk services. All of these services have been a major disappointment. This company does not care about fostering long term mutually beneficial relationships with their customers. All of their contracts include significant termination fees so you are unable to end services without significant penalties. Instead of focusing ... read more
Frequently asked questions about OpenTech Alliance, Inc.
How is OpenTech Alliance, Inc. rated?
OpenTech Alliance, Inc. has a 3 star rating with 81 reviews.
When is OpenTech Alliance, Inc. open?
OpenTech Alliance, Inc. is open now. It will close at 5:00 p.m.
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