Ooma Inc

Ryan R 

on Google

a month ago

I feel completely misled. I set up Ooma because I was told it would integrate with my CRM texting, but it only works for calling. To be honest, both the mobile and desktop apps suck. The interface is clunky and unreliable. I’m constantly missing important texts because the app marks them as 'read' before I’ve even opened them. I’ve procrastinated on switching because porting texting numbers is a massive headache, but I’ve reached my breaking point. Support is nice, but they never actually fix the technical bugs. Moving to a ... read more

Jason 

on Google

a month ago

Convincing Ooma that you no longer want their services is harder than it needs to be. Other than telling them that you want to cancel your subscription, you also have to be vigilant about the fact that they might continue monthly charges (which they will not refund). If I had known that exiting their services would be this hard, then I would not have signed up with them in the first place. So, avoid Ooma or you'll regret it later. 

Pedro Garcia 

on Google

a month ago

I am formally reporting ongoing service failures with Ooma that have directly impacted my business operations. After porting our phone numbers and waiting nearly a month for SMS activation, Ooma caused the loss of all our text messages — including client communications, employee timestamp logs, and other important business information. Attempts to resolve this issue have been unacceptable: • Support agents gave contradictory explanations and incorrectly claimed the messages were lost due to porting. • I was unable to reach a... read more

Travis Langworthy 

on Google

3 months ago

Completely garbage company! They charge random amounts at random times. And have no records when you call with bank statements. Don't use these guys! Not worth the head aches!!!!!!!! 

R.G. Walker 

on Google

4 months ago

UNACCEPTABLE CUSTOMER SERVICE I called and canceled 3 lines of service on 9/19. During that call, we discussed what the charge would be on the upcoming bill. When the bill was drafted on 9/25, it included the 3 lines i had canceled last week. I called and spoke with a rep who had no answers and then was escalated to a Team Level Supervisor. That supervisor did not have the authority to refund my money and could only submit a request, which would take 5 days after and if it was approved. There was no one higher than this Team... read more