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Ooma
- Telecommunications
- Sunnyvale, CA
About this business
Location details
525 Almanor Avenue #200, Sunnyvale, CA, 94085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have just ended the worst nightmare any business can suffer. I assumed that the people at OOMA understood their product and could direct me correctly. At the entry level, it appears that no body knows what they are doing. There is zero disclosure regarding any negative impacts when you port your phone over to them. IT WOULD GOOD TO KNOW THAT YOU WILL LOSE 100% OF YOUR INTERNET SERVICES IF YOU PORT YOUR CELL PHONE NUMBER. YOU ARE ONLY DISCLOSED THIS INFO AFTER THE FACT. IT HAS TAKEN ME 1-MONTH TO CORRECT THIS MASSIVE PROBLE... read more
This company ranks right up there with Comcast. They are horrible! Their service was terrible and the cancellation process bordered on harassment. I will never do business with this company again. One of the biggest business mistakes of my career!
TERRIBLE PRODUCT. EVEN WORSE CUSTOMER SERVICE
Signed up for service for my business and immediately had issues with call forwarding. I worked with customer support for about an hour and they could not resolve the issue. The service was canceled within 2 hours of signing up. I inquired as to why I was still charged an activation fee and requested a refund. I was informed that activation fee is non-refundable even if their subpar service does not work the way it is supposed to. Do yourself a favor and steer clear of this company.
tried ooma for 4 days...family and friends reported infinite loop routing that only hapens for some callers but is mission critical so not acceptable... after 4 days of trouble shooting with help desk that had almost 0 technical knowlege i attemped to cancel "free trial" only to find on top of a activation fee they charged me not only for my free month but for the following month as well... then they disallow cancel on website and force users to do extended cancelation survey and wait for refund.. service was bad, quality wa... read more
Frequently asked questions about Ooma
How is Ooma rated?
Ooma has a 3.7 star rating with 327 reviews.
When is Ooma open?
Ooma is closed now. It will open at 9:00 a.m.
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