One Wellness

Sandi Arnold 

on Google

3 weeks ago

2ND UPDATE!!! The response from the owner isn't exactly correct. Upon making my reservation, I told the employee on the phone that I was immune compromised and that I would like to see a therapist that wasn't sick with a virus. I was told "It's cold and flu season!" When arriving, they were definitely not cleaning high touch surfaces, and one person was sick. In fact, the employees were all walking around in their "indoor" footwear over the disgusting entrance way mats and therefore spreading filth upstairs and down. We were... read more

Cary Graham 

on Google

a month ago

The facilities are great. We enjoyed the saunas and the cold plunge. However, the process for accessing the facilities is maddening. Get there well before any appointment you’ve made because it’s going to take a while…and don’t forget your phone because it’s essential for the process (QR codes, multiple forms, etc.). We got there 10 minutes early and I ended up missing all but 15 minutes of my sauna appointment. Also, they charged us twice for one of our party, claiming their payment didn’t go through. Unfortunate, because t... read more

Mary Ottaviano 

on Google

2 months ago

For a wellness centre where people seek relaxation and recovery, some of the staff's behaviour is surprisingly rude and unwelcoming. My recent experience solidified this impression. On my way out this evening, at precisely 6:58 PM, I was subjected to an uncalled-for reprimand. A staff member loudly exclaimed, "Mary, you're late!" as I was exiting. When I showed her my phone, which had just ticked over to 6:59 PM, she insisted I should have been trying to leave earlier. It's perplexing why leaving a facility that closes at 7:... read more

Tanya Stahl 

on Google

3 months ago

So love this place.