Ohio Department of Insurance

Kathleen Waits 

on Google

5 months ago

So this was my first step today on reaching out to anyone outside of my insurance company. I called Ohio Dept of Ins. Spoke to a lovely lady, and then to a nice man. I am exteremely overwhelmed with the past 3 months, of barely making any progress, so I didnt catch his name. He explained on how to put in a complaint against my insurance company. I am at the point of hiring a public adjustor as something else came up regarding hidden fire damage for a claim in November 2020. He directed me on how to look up information regard... read more

Jack Snyder 

on Google

5 months ago

I recently needed help with my licensing and worked with Ms. Neff, she was very patient, prompt, understanding and genuinely made me feel that she not only cared but also that my concern would be handled. Excellent customer service. Thank you for your help! 

Jesse Fabricant 

on Google

7 months ago

I was very skeptical to call this place.. I called, was transferred pretty quickly but a nice lady, and then I spoke to Michael Hoffman.. He went above and beyond for me.. made everything so easy and he was super professional and friendly.. This guy deserves a raise.. Thanks Mike!! 

Entillon shadow 

on Google

10 months ago

I didn't have any hopes for them but I filed a complaint against my insurance for not filling out paperwork that they were required to do so. Within 72 hours my garbage insurance was calling me trying to make it right and got it resolved! Don't know what y'all did but it worked thanks!. 

Jean Perry 

on Google

a year ago

If I could rate this lower, I would. Their customer service is poor. They have an outgoing greeting that says, "...if you can't reach us, call back later". That's a terrible greeting to say to the public. When I did reach someone the person in the department that was supposed to know the answer, had no knowledge of the information needed. I would say new management is needed.