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Oates Energy, Inc.
- Water Suppliers
- Jacksonville, FL
About this business
Location details
Jacksonville, FL, 32250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Personally I am very fond of Oates billing versus JEA. Customer service was great when I had some questions about ACH setup. Website is pretty easy to navigate. Compared to JEA, I am actually glad I pay you for my water and energy bills. Please don't spike up the prices out of greed. To my fellow people who do not want to pay the extra $5 fee for online payments, you can either send in a money order/check ORRRR you can fill out an application on their website for automatic ACH payments. I would check with customer service to... read more
Poor Residential Customer Service. It is not possible to contact their representative; you can only leave a message. Furthermore, you cannot send them an email unless you provide an account number or a resident ID.
Rebecca Nunez in Customer Service is awesome! I am Not tech savvy. I don't even have a computer (other than my phone). I needed help updating info on my account, a lot of info. This woman was the most patient, kind, and respectful Customer Service Rep. I have had in a long time. I so appreciate her taking time to help me. AI can't do that, it's Not a Human.
No access to my account, they have changed the log in info. I have called several days now and the phone always gives the busy tone. The payment fee has gone up, the rates went up, and this is the service we get!
Had a little bit of a hard time trying to verify a change to my ACH payment method online but with the help of Ashley Brown | Senior Customer Service Representative everything was resolved within minutes...very nice, pleasant and profession person to deal with. 5 Star experience...
Frequently asked questions about Oates Energy, Inc.
How is Oates Energy, Inc. rated?
Oates Energy, Inc. has a 3.2 star rating with 437 reviews.
When is Oates Energy, Inc. open?
Oates Energy, Inc. is open now. It will close at 6:00 p.m.
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