Norwich Springs Health Campus

David Coyle 

on Google

2 weeks ago

It was so great to see the care that my uncle is receiving at this facility. Darlene has been wonderful to my uncle. She is the only one that seems to get him motivated and that is not an easy task. He tends to be cranky, stubborn, and difficult most days but she has been the only one to break through to him. Our whole family is ecstatic with the care and love she has shown him. He was in just in a different facility and he never received this level of care there. It was well worth the trip from North Carolina to see him res... read more

Michelle Hughes 

on Google

3 weeks ago

Our family member was sent to Norwich Springs following a hospital stay, and so far our experience here has been HORRIBLE. While visiting her the first night, she had an accident. It took flagging down three people and 30 minutes for someone to come in and change her bedding. And their idea of "changing her bedding" is to pick up the very soggy, soiled linens, wipe the urine off the mattress with a dry towel, and put new sheets on before the bed was even dry. There was no disinfecting the mattress. When I tried to talk to th... read more

Monica Travis 

on Google

4 months ago

Don't send your loved one here if they can't speak for themselves. We chose Norwich Springs after a great review, now we are left to wonder if we had sent our mom somewhere else if she would still be with us. My mom was diagnosed with hospital delirium and sent to rehab to work on the strength in her legs. One of the three questions asked to the Nurse that came in upon arrival was how often she is checked on and if they had seen delirium before. I felt comforted knowing she would be checked on every 2 hours and that they kne... read more

Zhaoqin Yan 

on Google

5 months ago

This facility is not serious in care, but serious in collecting checks. In Norwich Springs, the nursing care was very terrible! Bob was tortured by the care before he passed away four days later after he was discharged in advance owing to the neglect care provided here. The food was junk, less nutrient, hard to chew, less liquid provided, hygiene was bad, no medical support. After Bob passed away, I reported Norwich Springs to the LIVANTA-Quality Improvement Organization of Medicare which did an investigation for it by reque... read more

Olivia Nester 

on Google

7 months ago

Beautiful facility with extremely nice staffing! The events and themes that the staff create for the residents are fun and entertaining. I’m super grateful for the staff taking care of my family member.