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Northwest Registered Agent

Claimed
4.4
487 reviews
|Legal Services|Spokane, WA 99201 United States

906 West 2nd Avenue #100, #100, Spokane, WA 99201 United States

(509) 768-2249

https://www.northwestregisteredagent.com/

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About

This company offers a national registered agent and incorporation services. Northwest Registered Agent provides corporate compliance tools to law firms, CPA firms, and incorporation services to make corporate filings.

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4.4
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Sheila H. review for Northwest Registered Agent
Sheila H. on BBB

6 years ago

03/16/2017, 09:23 AM
I switched our Registered Agent service to Northwest in 2013, because of the more reasonable prices. However, starting in 2016 I started having problems receiving physical checks accompanying garnishment paperwork. The first notice I received was in April 2016 when a scanned copy of a check and garnishment paperwork was uploaded to our account. I expected the check to be forwarded to our physical location, but after not seeing it for over a month I called asking about this check. We finally received the check two months later, in June to be cashed. In November 2016 we received notification of another garnishment, and the copy of the check and paperwork was uploaded to our account. I immediately emailed support asking about the check citing our previous experience to make sure we would receive it this time. Their process is to send the check to another location, who will then mail it directly to us. They ended up losing this check and I had to go back to the law firm and have them issue a new check and send directly to us, which we finally received in December. The third time I received another notification was in March 2017; a copy of the check was uploaded to our account, but not the accompanying garnishment paperwork. Again, I immediately emailed support citing our issues the last two times to ensure we would receive the physical check. Their support agent at that time told me they do not automatically send anything out to customers and that I would have to submit a request to forward any documentation to us. You would think something like a physical check would be an exception and automatically forwarded, but it appears not. I cited my previous experience with making a request and still not receiving the check asking how they are going to make sure I physically receive the check this time. I never received a response from support. I did, however, get the physical check about a week later although I still had not seen a copy of the garnishment paperwork. I sent another follow up email to support asking about the accompanying garnishment paperwork and still have not received a response. About a day later a copy of the garnishment was finally uploaded to our account and I have yet to hear back from anyone from this company. Not only is this poor customer service, but to not receive our legal documents in a timely manner or at all for that matter is unacceptable. The most recent garnishment we received was served on 3/2/17, but I did not receive an actual copy until 3/16/17, two full weeks later. I would not recommend using this registered agent service.
Business Response:

We've done an exhaustive search for this customer by email address and can't tie it back to any account or service provided.

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