Northshore Utility District

Mish G 

on Google

a year ago

I didn’t receive my water bill from last month so they charged late fee. After talking to their representative, they agreed to waive it but didn’t mention I had to pay SAME day without other additional hidden fee. On bill, it listed due date was on 2/28/24 and could get early discount amount by 1/30/24. Today, I received a “Reminder letter” to avoid service suspension. I called and representative stated $3.50 was added for a reminder letter but it’s not listed anywhere on the letter. Representative agreed it’s confusing and ... read more

Anonymous 

on Google

a year ago

I didn’t receive my water bill from last month so they charged late fee. After talking to their representative, they agreed to waive it but didn’t mention I had to pay SAME day without other additional hidden fee. On bill, it listed due date was on 2/28/24 and could get early discount amount by 1/30/24. Today, I received a “Reminder letter” to avoid service suspension. I called and representative stated $3.50 was added for a reminder letter but it’s not listed anywhere on the letter. Representative agreed it’s confusing and ... read more

402 9720 

on Google

a year ago

I have been really unhappy with the customer service with the permit and planning department. Very disappointing and frustrating 

Steve Burgess 

on Google

2 years ago

Extremely helpful--from the person who answered the phone to the crew who came out to do the work. Their utility map is amazing. I wish I could work with people like this all the time.