Northern Tool + Equipment

Joey Coughlin 

on Google

2 weeks ago

Customer service! Very disappointed. I will do my shopping at Home Depot or ace hardware from here on out. I like many people purchased a kerosene heater in the event my power went out over the past winter storm. Thankfully our power never went out afterwards I wanted to return the in opened product back to the store. When I arrived I was greeted by an associate and he told me that due to the fact that I purchased the kerosene heater during a winter storm I couldn’t return it. He said he would ask his store manager for appro... read more

David Moseley 

on Google

2 weeks ago

I had an online order. When I entered the store I was greeted and taken care of immediately. 

Nessaa Reyna 

on Google

3 weeks ago

Horrible first time shopping experience. Will not be going back. You cannot return an item without them trying to refund you less than what you paid for the item. I can’t know if something works without opening and trying to use it. 

Richard Bryant 

on Google

a month ago

Walked into the store yesterday, looking for a torque wrench 🔧 and a socket set. 2 employees at the front cash registers didn't acknowledge me at all. After looking around for about 10 minutes, I turned around and went to Harbor Freight to make my purchases. Spent about $150.00 but I got the help that I needed and I felt welcomed to be shopping there. I work in the Customer Service industry as well. If you don't have customers, you usually don't have a job. I really like Northern, please try to do better...