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North Marin Water District

3.7

About this business

The North Marin Water District serves a suburban population of 56,000 people situated in and about the city of Novato, which is located in a warm inland coastal valley of Marin County, Calif., and several small improvement districts in the West Marin area near the coast. The district s mission statement is to provide an adequate supply of safe, reliable and high-quality water and deliver reliable and continuous sewer service to customers at a reasonable cost consistent with good conservation practices and minimum environment... read more

Location details

999 Rush Creek Pl, Novato, CA, 94945, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
3.716 reviews
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Veronica H.'s profile image
Veronica H. 
3 years ago

This week the recycle pick up truck dropped the xan, hard, on top of our hedge and broke a good third of it, leaving a big hole and a mess. No apologie or note. I called to lodge my complaint. After reading other reviews, I didn't expect what happened next. The customer svc officer, Chris I think, took my story down, and about an hour later a Recology truck pull up and took all the broken debris away, as I had requested! While unhappy about the damage, this end of the debacle was handled to perfection!  

Nate Robbin's profile image
Nate Robbin 
7 years ago
Nate Robbin's profile image
Nate Robbin 
7 years ago
Jake Hankins's profile image
Jake Hankins 
7 years ago

I've been a homeowner for 30 years and have worked with various utilities in different parts of the country. I just moved here in February and signed up for Autopay. They just changed the system so if the customer wanted to continue with the service, they must sign up again. I have signed up several times before and after the installation of the new pay system. It failed again and I received a past due notice. I have little confidence in the system so I will continue checking. The customer service person I called to talk to ... read more

Michael Frank's profile image
Michael Frank 
7 years ago
Mary Stompe's profile image
Mary Stompe 
7 years ago
Toni Frederickson Shroyer's profile image
Toni Frederickson Shroyer 
8 years ago

Too many money grabs. They have a Pension Liability issue which the rate payer is responsible for. Every time rate payers conserve water NMWD raises the rates. Huge money grab for building a second unit to provide affordable housing for an elderly parent. The one good thing is, the employees are nice, but the financially flogging needs to stop! 

David Collins's profile image
David Collins 
10 years ago
Chris Kehoe's profile image
Chris Kehoe 
11 years ago

Frequently asked questions about North Marin Water District

How is North Marin Water District rated?

North Marin Water District has a 3.7 star rating with 16 reviews. 

When is North Marin Water District open?

North Marin Water District is closed now. It will open tomorrow at 8:00 a.m. 

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