Norris Furniture & Interiors

Randy W. 

on Birdeye

3 years ago

Our sales person told us about a warranty we could buy to cover damage to the items we bought from them. I told them I wanted that warranty. After the furniture was delivered I once again asked the sales person about the warranty. She told me a price I told her to go ahead with it and then I’m told I can’t buy it after the furniture was delivered. The sales person wasn’t even aware of this. Very deceptive! CUSTOMER COMES LAST AT NORRIS! 

Eleanor K. 

on Birdeye

3 years ago

Very frustrating experience at Norris Sarasota store; not just through Customer Service but the initial ordering: Countless delays, (all covid related ???) incorrect items being ordered and delivered, lack of proper measurements and lack of returned texts or phone calls, incorrect valances etc. etc. Very poor follow up. A five page certified letter to both Sarasota and Fort Meyers stores brought quick results. The saving grace has been their store manager, Dean Wilburne, who handled all of my concerns with upmost profess... read more

Marianne C. 

on Birdeye

4 years ago

I found Norris Furniture store to be very inviting. Upon entering I was greeted by a friendly receptionist, the physical store itself is beautiful. The samples are pleasing and give the buyer a good idea for decorating.I worked with Janice, it was a pleasure, she provided many options and most importantly, I did not feel pressured into making a decision. Matter of fact, I wanted to rush and she encouraged me to take items home and review everything that was offered! I have just received my furniture and it is even more bea... read more