Norcom Mortgage

Digital nomadic Legacy 

on Google

2 years ago

Absolutely the most Atrocious customer service I have seen in 46 American states and 4 countries. Joe Lacey was a nice representative his acting branch manager on the other hand is pompous arrogant and disrespectful. His communication skills are lacking. His knowledge of the various loan fields and experience is lacking. This branch needs to be put through audit for customer service on a board review level at minimum. This business for its inferior ethics and moral and conversation skills will alsoe reported to the bbb yelp ... read more

Nicholas Scheffler 

on Google

2 years ago

This branch manager has no respect for customer service or product knowledge. He called a phone line of some one whom he does not know nor has had previous dealings with in a very distinct and arrogant line of questioning and ignorance. The young man had absolutely no level of eloquence nor restraint of impulse. He was ignorant to the principle at hand and the questions directed to the company prior to this call made no mention of any of the those questions. Instead of reviewing and debriefing of product knowledge and loanin... read more

Alexandra Darion 

on Google

2 years ago

Awful experience. Found out from our realtor that our mortgage person, David, who is a Vice President did everything last minute and missed a deadline for something. Found out at 5pm the day before we move that we weren’t going to be able to close on our house yet we had to move out of our current house. “Don’t worry. We’ll take care of you.” My two boys, husband and myself had to stay in a hotel for two days, we had to keep our dog in daycare a couple extra days, eat take out, and hire movers twice. “Don’t worry we’ll take ... read more

steve zucchari 

on Google

7 years ago

Honestly wish I could have used this place. I heard great things from my realtor but felt like i was bothering Lorna everytime I called.I would wait days for return phone calls. Maybe other people get priority or I didnt know something but i would strongly recommend you look some where else if you are trying to buy a house.