De P. on Citysearch
7 years ago
08/16/2014, 02:09 AM
This gas station has switched to Mobil and is no longer with Chevron.
The address on the receipt is TUSTIN MOBIL, 17241, IVINE BLVD. TUSTIN, C.A ( Irvine is misspelled).
Folks, beware of the car wash here. I was cheated twice between what I paid for as per the listed Ultimate car wash features and the actual car wash which was basic.
Twice I was charged $8 for the Ultimate car wash and what happened was minimal amount of soap used and that was it. The air drying went on for a long time, I guess since air is free.
When I punched in, I was told to pay an additional dollar for the ultimate and to add insult to injury, what I got was the basic wash.
The first time this happened I raised it with the lady at the cash counter who rebuffed me stating that nothing was incorrect.
This time when I raised it with the elderly gentleman at the cash counter saying that I am not looking for a refund but I'd like to give the feedback that there must be something wrong with the car wash settings, he stubbornly insisted that nothing is wrong and I got what I paid for. He was rude and gruff and stated that if I saw rainbow colors from the soap, that was the correct wash.
I'm not sure if this has something to do with the change from Chevron to Mobil but Mobil should look into this. I've been using this gas station for around 15 years now and only after this change if management has this started to happen.