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Next Order - Online Ordering and Point of Sale For Restaurants
- Software company
- Melbourne, VIC
About this business
Location details
Level 21/567 Collins St, Melbourne VIC 3000, Australia, Melbourne, VIC, 3000, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had a highly disruptive experience with Next Order. Their sales representatives repeatedly call our cafe line during our peak lunch rush, despite our team explicitly telling them we are unavailable and need the line kept clear for customer takeaway orders. They called back-to-back multiple times within an hour and even continued pushing their sales pitch when we explained we were extremely busy. This severely disrupted our kitchen and front-of-house operations when we needed to focus on serving our customers. We expect be... read more
Since the day I started using Nextorder, I have had the privilege of Trevor's ongoing assistance and support. He has one of the best customers service attitudes towards his customers. His continuously making sure everything is working properly and smoothly for my business.
⭐⭐⭐⭐⭐ Really happy with this Next order system. It’s simple to use, reliable, and makes handling our orders at Pienza Pizzeria so much easier. The system has been working really well for us, and the support has been great too. Definitely recommend it! 👍🍕 As new owner After onboarding TED RYAN help me a lot for everything like edit in menu, loyalty program etc.
Very disappointing experience with Next Order. I ordered food from a restaurant that uses the Next Order platform for online orders. The platform fee was only disclosed after I had confirmed and processed payment. Charges and fees should be clearly displayed before a customer commits to paying, not revealed afterwards. This feels like a very deceptive. Poor form, Next Order. Customers deserve to know the full cost of their order upfront before authorising payment.
Customer service is non-existent sadly. Perhaps we are too small for them to worry about us (after reading others positive reviews) but we have to continue to hassle support for answers to pretty simple questions. The back end is clunky and time consuming updating items (it’s very outdated and needs a new overhaul) but our main problem with this company is this lack of care of customer support :(
Frequently asked questions about Next Order - Online Ordering and Point of Sale For Restaurants
How is Next Order - Online Ordering and Point of Sale For Restaurants rated?
Next Order - Online Ordering and Point of Sale For Restaurants has a 4.7 star rating with 248 reviews.
When is Next Order - Online Ordering and Point of Sale For Restaurants open?
Next Order - Online Ordering and Point of Sale For Restaurants is closed now. It will open on Monday at 9:00 a.m.
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