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Newrez LLC
- Finance
- Chesterfield, MO
About this business
Newrez brings a unique combination of mortgage expertise, financial strength, and product innovation capabilities to the lending table. We're dedicated to delivering exceptional lending options with an easy application process to both our customers and strategic business-to-business partnerships.
Location details
100 Chesterfield Pkwy W 2nd Floor, Chesterfield, MO, 63005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Three months in a row I've gotten payments returned despite plenty of funds to cover the mortgage payments.... Then they charge me a late fee. The first time was due to their website crashing apparently, so they returned the late fee, but now two more subsequent times its happened. I don't think my Bank thinks they are a real company or something.
DO NOT USE THIS COMPANY!!! My mortgage was purchased by Newrez a few years ago. I don't escrow taxes or insurance, so I haven't had any issues with them until now. I have an insurance claim for my roof and they are very difficult to work with. I've had to call them 5 times, and I'm still getting very poor service. I had to send my insurance check for their endorsement, and included a pre-paid FedEx return label to expedite this per their instructions. I called yesterday to find out why this hasn't been returned, and they tol... read more
Truly the worst. Had to file an insurance claim. Can't reach a human to speak to about it. After 20 min of automation and clicking buttons finally got an off shore VA who spoke such broken English I just hung up. Absolutely horrible customer service. I'll be filing a report with the DOR TODAY. EDIT: Been trying the "online" live agent since Friday, for several hours. As you can see, unavailable. I also messaged the COO on LinkedIn, he responded that he would have someone reach out. That still hasnt happened.
If you ever have an option of using this company, please do not. We had a fire And they withheld our checks, requesting that we provide waiver of lean for companies that did not do work. We did the work ourselves And the companies that gave us proposals never even heard of such a thing. The company Provided duct cleaning said they never filled-out a waiver of lean in the entire time of being in business. They had a consult her attorney. They were purposely holding on to Money, and when you're talking about hundreds of thousa... read more
This is the worst mortgage servicer I've ever delt with. Any group that owns paper should avoid hiring Newrez. They are consistently breaking the law and making their customer's lives difficult.
Frequently asked questions about Newrez LLC
How is Newrez LLC rated?
Newrez LLC has a 1.4 star rating with 77 reviews.
When is Newrez LLC open?
Newrez LLC is open now. It will close at 10:00 p.m.
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