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New York Community Bank, a division of Flagstar Bank, N.A.
- Finance
- Hicksville, NY
About this business
Location details
100 Duffy Ave, Hicksville, NY, 11801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After days of trying to use the customer service phone system and only prompts, I was never able to speak to someone live. This was very frustrating as I needed a check to be endorsed from Texas. There are no existing branches in Texas so difficult situation. I called a branch in NY and got the lovely Michelle from Branch #25 who was so gracious, patient and understanding. Not only did she get me the information I was needing but she took my name and number and actually called me back!!! Customer service is in Michelles DNA ... read more
Got a mortgage from them, made the first payment, then they told me they are not honoring it and they are raising the rates. They offered to send my money back, but rates already increased.
If Flagstar manages Money Network for CA state disabled and unemployed, fire them. No bank account. No service. Tiny ATM machine cards that may or may not work. An App that does not work. So forget transfers. Worthless. To Flagstar Owner, Thank you for your quick response. But it is not just me with these problems, but thousands in our state, disabled or job loss. Tiny ATMs at drug stores won't pay our rent. Disabled cannot get there at all. App not functioning for many who carefully download it. Fix this. Link to our person... read more
Very unprofessional experience at this branch. I came in to exchange bills, something I’ve done here before in the past with signature & flagstar but was met with sarcasm and laughter from Michelle and Serena when I explained the situation. Instead of helping or showing basic professionalism, Michelle told me, “I guess you won’t be doing business here anymore.” Customer service should be respectful and empathetic. She’s right, I won’t be returning to this branch again. Please avoid Michelle at all cost .
Very unprofessional experience at this branch. I came in to exchange bills, something I’ve done here before in the past with signature & flagstar but was met with sarcasm and laughter from Michelle and Serena when I explained the situation. Instead of helping or showing basic professionalism, Michelle told me, “I guess you won’t be doing business here anymore.” Customer service should be respectful and empathetic. She’s right, I won’t be returning to this branch again. Please avoid Michelle at all cost .
Frequently asked questions about New York Community Bank, a division of Flagstar Bank, N.A.
How is New York Community Bank, a division of Flagstar Bank, N.A. rated?
New York Community Bank, a division of Flagstar Bank, N.A. has a 2.1 star rating with 21 reviews.
When is New York Community Bank, a division of Flagstar Bank, N.A. open?
New York Community Bank, a division of Flagstar Bank, N.A. is closed now. It will open on Monday at 9:00 a.m.
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