New England Retail Express, Inc.

Carol F. 

on Citysearch

11 years ago

Worst experience by far. Ordered something on line and was told the delivery date would be August 17th. After numerous confirmations I as told on the 19th that my order would be delayed to August 27th. After calling to ask why it was delayed they gave me some BS about the backlog of Tax Free Weekend, which is a joke because it was in their warehouse four day's before the tax free weekend. I spoke to customer support and they hung up on me. I called to speak to owner and was never transfered. So bottom line, they have my furn... read more

Maria D. 

on Citysearch

11 years ago

This is THE WORST PLACE TO WORK!!!!!! The Warehouse is DIRTY, UNORGANIZED and UNPROFESSIONAL. I had a contract with them to deliver for BOB's Furniture and it is by far the worst place I have ever had a contract. They allow all types of people to become contractors and come into a costumers home... Also, they over work their drivers and expect them to work 7 days a week without a break. If the driver or contractor has an EMERGENCY the Operations manager gives them a hard time. They hold back your first 3 weeks of pay and tel... read more

Mark P. 

on Citysearch

13 years ago

Wonderful! – My son bought my husband a power recliner for him to use in the living room. The delivery men brought it to our house and took the old one also. They even showed me how to use it and demonstrated how the recliner lifts all the way up so it could help him stand, which was very helpful. 

topnother 

on Citysearch

13 years ago

I Love This Company!! – I had a team deliver a new leather sofa and recliner to me recently. The delivery men were so nice and willing to remove my old sofa to the curb (which they had to take apart) and my old recliner to my garage. I was so appreciative of their thoughtfulness and would recommend them to any of my family or friends. 

Matthew B. 

on Citysearch

13 years ago

By far the worst customer service experience ever!!! – Negative five stars. I was given a four hour window for delivery on a Saturday (11:00am - 4:00pm). My wife and I waited, and waited, and waited. If there was an issue such as a flat tire, accident, some sort of emergency then okay. But there was not a phone call, note on door (even though we were home the entire time!), nothing!!! I call the 1800 number but, of course, the office is closed on weekends. At this point I'm mad, but figure there must be some sort of explaina... read more

Emm B. 

on Citysearch

13 years ago

Slow! – Was given a four hour window (8 am - Noon) for delivery. This was confirmed three times (two automated phone messages and I personally spoke to a representative at N.E. Retail Express). Waited until noon and no one showed up. Called N.E. Retail Express and spoke with Andrea. She told me that the driver was at the delivery right before mine. He was assembling an elliptical machine and would need an additional 45 minutes. I waited 90 minutes and then called back again because no one had shown up. This time I spoke with... read more

PhillipMc 

on Citysearch

14 years ago

Bad Delivery Made Good – They delivered us the wrong dishwasher through no fault of their own (GE sent them the wrong one) BUT they half uninstalled the old one just enough before we noticed it was the wrong dishwasher. The install guys left a hole in our drain pipe flooding the cabinet under our sink. I was pretty upset and the scheduling people were downright rude at first that they couldn't fix it until next week. After I went *way* over their head they were able to deliver it next day at 9pm. I feel bad for the poor deli... read more

capecape2 

on Citysearch

14 years ago

Horrible – Can you give negative stars? They delivered a mattress that was ripped and dirty. I saw it right before the guy left and I wanted him to take it. He pressured me into keeping it and after he left I noticed there was mouse droppings on it. Overstock said that I'm scheduled for pick up 2 days from now to pick up! I can't get a new one until this is gone. It has mousing droppings on it...mouse dropping! and is torn. Oh and the guy used my bathroom too. Nice! So I have no bed and mouse poop. Great. 

fromdafutcha 

on Citysearch

14 years ago

Uncommunicative, Unreliable Delivery Company for MA & RI – A delivery day was chosen and was to be within a four hour range from morning to early afternoon. The scheduled delivery never arrived and I was home for the ENTIRE day. I called New England Retail Express and wasn't able to reach anyone. The only option I had was to leave a voicemail. I left a detailed message and was NEVER called back, although the voice prompt states that messages will be responded to within 72 hours. I called twice more after the 72 hours had exp... read more