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Nemo Tile & Stone
- Retail
- New York, NY
About this business
Nemo Tile is a provider of top-performing surface materials including porcelain, ceramic, metal, glass, stone and mosaics. Headquartered in New York City, Nemo Tile offers the heritage and knowledge that positions the company as a trusted resource for the finest quality materials.
Location details
48 E 21st St #2, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 11:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Very disappointing – I had the same problem as the other reviewer (jsgnyc) in that Nemo denied that one of the boxes of tile I purchased is a different color than the rest of the tile I ordered. I decided to contact the manufacturer - Crossville - and they immediately replied and said that they did not want me to keep the tile if I was not satisfied with it and that Nemo should refund my money, which I am now waiting for them to do. Luckily, the portion of the order that was a different color was only the coverbase, so I wil... read more
Business response:
Have had problems at Complete Tile. Curbside delivery .. so your contractors have to carry tile in, when the boxes are opened and the tiles are completely broken in 2 boxes, they insist that they were not broken when they left the warehouse... which is impossible to know because the boxes were never opened. You are forced to buy an entire box of something when you only need a couple of tiles.. Nemo has been much more helpful in this regard. Complete Tile will never ever take anything back.
Really bad customer service – Had a very bad experience with Nemo. They sold me tile that was of different dye lots, and while they tried to deliver new tile to replace the tile with the wrong dye lot, the sales reps were unempowered, and denied that the tile was defective. They acted as if I was just complaining. When the new tile was delivered, my contractor had to sort through all the tile to see if any of it matched the tile on the wall, and we discovered it was still from the wrong dye lot. Since they had run out of sto... read more
Beautiful & Sturdy Products – Nemo Tiles in Jamaica, Queens is a great location. The Customer Svce is extrememly helpful and their tiles are worth the price. They have a great variety and are not that expensive.
Avoid at all costs! – I ordered tile from Nemo and had it shipped UPS. The tile was damaged during shipment and Nemo told me to bring it back to them and they would replace it. After months passed, and still no replacement tile, Nemo then told me it is UPS' responsibility and I need to file for damaged goods with them. However, Nemo threw away the broken tile that UPS needs to inspect to verify the damaged goods. I purchased a lot of tile with Nemo and they have basically stiffed me the one box. I am out the money and the ti... read more
Frequently asked questions about Nemo Tile & Stone
How is Nemo Tile & Stone rated?
Nemo Tile & Stone has a 4.3 star rating with 106 reviews.
When is Nemo Tile & Stone open?
Nemo Tile & Stone is open now. It will close at 5:00 p.m.
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