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Neel's Saddlery and Harness
- Retail
- North Lima, OH
About this business
Location details
12712 South Ave #5, North Lima, OH, 44452, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We want to express our gratitude to Ryan for assisting us with a missing screw for our Cowboy Sewing Machine, which we purchased years ago from another supplier. Ryan kindly shipped the screw to us at no cost. Exceptional customer service like this is hard to come by! Thank you, Ryan—we truly appreciate your help!
Neel's Saddlery should be the model for customer service. I had some issues with a motor, and Ryan was quick to help troubleshoot the issue. When we couldn't figure it out, he sent out a replacement. He is a great guy to talk to and he knows his products and is happy to answer any questions. I would not hesitate to use them for future needs!
Ryan is amazing. I bought a Cowboy 6900 from him a few weeks ago and the pre sale and after sale support he provided was way beyond anything I've ever experienced. He solved a minor issue I was experiencing via text - his instructions were clear and comprehensive. Beyond that the machine I purchased is a beast. During the initial demo he explained to me that the Kinedyne servo motor is a better motor than anything else out there, and I believed him because he seemed trustworthy. But in the weeks since I've learned exactly wh... read more
Spend 3 hours AFTER you close your business to help someone solve an issue with his used Cowboy 3200 that he didn't purchase there (bought from a family member) Who does that anymore? Ryan Neel does. Thanx Ryan
Prompt reply to my email for trouble shooting a new Cowboy 797 machine. Ryan Neel spent 4 hours with me via phone to completely set up, tune and educate me on the use and mastery of the sewing machine. Invaluable commitment of time and expertise to help a customer. They have a new loyal customer. Can’t say enough about their willingness to resolve the issues.
Frequently asked questions about Neel's Saddlery and Harness
How is Neel's Saddlery and Harness rated?
Neel's Saddlery and Harness has a 5 star rating with 28 reviews.
When is Neel's Saddlery and Harness open?
Neel's Saddlery and Harness is closed now. It will open tomorrow at 11:00 a.m.
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