Navionics Inc

A Google User 

on Google

3 years ago

I have a problem with the dock-to-dock feature on my boat’s chart plotter, and I spent many hours thinking it was something I was doing. I contacted Navionics support, they did a poor job, received the typical boilerplate responses. I sent videos and waited a week for an answer. Jennifer finally told me that Dock-to-dock Autorouting does not work for the east coast, and they may fix it in the future. They did not say when they would fix this bug or if they would refund my recent purchase. They seem to take their customers fo... read more

Gary Hollfelder 

on Google

3 years ago

I have a problem with the dock-to-dock feature on my boat’s chart plotter, and I spent many hours thinking it was something I was doing. I contacted Navionics support, they did a poor job, received the typical boilerplate responses. I sent videos and waited a week for an answer. Jennifer finally told me that Dock-to-dock Autorouting does not work for the east coast, and they may fix it in the future. They did not say when they would fix this bug or if they would refund my recent purchase. They seem to take their customers fo... read more

Dana Casey 

on Google

3 years ago

Quirky. Broke their own contract. Product no longer works and they want me to repurchase it. Support numbers seem non-existent. 

JD Tulla 

on Google

4 years ago

I used a trial version of Navionics while on vacation in an EXTREMELY complicated area of Canada that contained hidden rock hazards and very VERY intricate routes. The Navionics maps, routes, and warning markings were extraordinarily accurate and I would NOT have been able to navigate the waterways without the program!! In my experience the data included on the maps (hazards, depths, etc.) were amazingly correct!!! Thank you, Navionics, for an incredibly good marine navigation tool!!! J. Tulla 

Paul Raymond 

on Google

4 years ago

After trying to update the charts on my card tech support reformatted my card and completely erased my card and the charts. When tech support realized what they did they told me I never activated my chart card so they could not help me further. The following day I called back and spoke with customer service who escalated the situation and decided to issue me a new card for me to update. It took some time but Navionics finally resolved my issue.