Jessica S. on Yellow Pages
7 months ago
09/16/2019, 07:26 AM
When I initially got the interlock device in my car I went with Smartstart. That was a huge mistake and an utter nightmare. The day I got the device installed I drove back home and the next day my car wouldn't start. I spent an entire month calling them trying to figure out what was wrong. They kept telling me it was my battery. I bought 2 brand new batteries and they kept saying I was buying bad batteries. I finally got them to agree to have my vehicle towed to their shop.
Once at the shop I got a phone call saying my battery was not good...I explained that this is my second new battery and I had it tested. He called back and said it was an issue with the starter. I agreed to have them change it. I went to pick my car up...it didn't start. They said they must have put a bad starter in...
When I returned to get my car the second time I realized that they had changed the handheld piece and the wiring but did not mention that.
After all of that I was finally able to drive.
About 2 months later I received a letter from the SOS revoking my license from 4 tampering/circumvention occurrences. I called smartstart asking what it could be...and you guessed it...probably my battery.
I went in front of the hearing officer and explained how each tampering occurrence was exactly 10:00:00 from when I shut off my car and that I as a human would not be able to do that. My restricted license was returned.
I then decided to switch companies because of how many issues I had in such a short amount of time with Smartstart.
I switched to Nationwide and I'm happy I did. This is an undesirable situation to be in but they make it easy and are extremely helpful and pleasant to interact with. I have had ZERO issues with them and the equipment is a lot better. I have only had to call them for installation, final report and now to have it removed. They made a bad situation incredibly easy and stress free. I am thankful that I decided to switch and that I switched to them.