National Emerald Club

S SUMMERS (ShazZy B MonKz) 

on Google

a week ago

I’ve been a loyal National customer since 2015, consistently renting from the Executive Elite aisle, but my recent visit to the [location] branch was the worst service I’ve experienced in all those years. I went in for a simple vehicle swap and was met with rudeness, dismissiveness, and unprofessional behavior from the staff. My request to speak with a manager at the time of the incident was met with eye rolls, miscommunication, and no real assistance. Days later, the branch manager called, but instead of addressing the beha... read more

James Driggers 

on Google

2 months ago

TLDR: Got charged .40/mile as an “excessive miles” but instead of charging you going over a certain milage they charge you for your entire trip as excessive miles. Companies that do this stuff don’t deserve people’s business. It’s sneaky, tricky, and a slimy thing to do and it pretty much doubled my trip cost from 450 to 890. If you see this on your contract inquire about it or go to a different company if you plan on driving it instead of looking at it. BEWARE OF THE EXCESSIVE MILES SCANDAL. Rented a car for 4 days for a tr... read more

Max C 

on Google

2 months ago

Even if their inventory was low due to the storm a few weeks ago, they were able to give me the type of vehicle I was looking for. Thanks for the good service. Loyal EE