National Car Rental

GOMEZ JORGE A 

on Google

7 months ago

Outstanding Service – National Car Rental Saved the Day! After a terrible experience with the company next door canceling my reservation at the last minute, National Car Rental went above and beyond to help me. Special thanks to Del, who provided exceptional customer service and personally drove me to the nearest location to ensure I got a clean, fresh 2025 car. Thanks to their dedication, I was able to salvage part of my plans. The entire experience with National was seamless—from their quick and efficient service to the sm... read more

Rahim 

on Google

8 months ago

It is one of the worst national locations. I booked a work rental. At time of return there was no one at the kiosk. They had left a note with a number to call, so I called the number and they asked me to handover the key to someone at the airport desk. I dropped off the keys before the deadline, but they still charged me for extra hours. I called and they said they would refund the money, it’s been a week I didn’t get nothing and now they are not answering the call. I will report this to my company to avoid doing business wi... read more

liz 

on Google

2 years ago

I have never written a review in my life but had to for this. Genuinely the worst service I have ever encountered across any industry, period. I am Executive Elite status, had a reservation, and was told they did not have a car for me which left me stranded. I did not have a ride back to my hotel. No empathy was expressed whatsoever and the service agent was extremely rude. Thankfully, someone came and returned their rental early which I was told I could take that vehicle. Now, upon trying to extend my rental, I drove to the... read more

Nikesh Vora 

on Google

2 years ago

Horrible customer service… very rude representative! I had a reservation for a pickup truck at 10:30 am. I reached there at 11:15 am and was told by Alexander Gonzales that he had called me multiple times and because of their 30-minute hold policy, he gave away the pickup truck to someone else. He lied about 2 things. The National customer service mentioned that hold time is 24 hours and not 30 minutes. Plus, instead of being polite and apologetic, he tried to put blame on me saying he called me multiple times the day of res... read more

Prakshyapan Prasai 

on Google

2 years ago

Always understaffed, wait time can be crazy. Hard to reach via phone ( next to impossible). had to physically be in the location for minor billing issues twice because they didn’t do it right during the first troubleshoot. They also rarely have inventory.