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4100 Capital City Blvd, Lansing, MI, 48906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 11:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Despite a miscommunication by Alamo customer service, Brandy at the desk was very accommodating getting our problem resolved in a timely manner and in a way that worked for us.
Had to wait an hour for them to ‘wash the car’ and they tried to charge me for an extra half days use when I checked in because I was a couple minutes before the reservation time (as opposed to just adjusting the return time 2 minutes earlier- had to modify it on the app)
Great customer service, but always a limited selection of vehicles, then wanted to upcharge me $20/day when they didn't have my class of vehicle that was reserved online 30 days in advance. Per your request, I clicked on the link you provided and it took me to your website and a 1-800 number. So I called it. They had no idea why I was calling. Nobody wanted to hear or follow-up on my disappointing rental experience. You have my contact information. I only have general 1-800 numbers to call.
Great customer service, but always a limited selection of vehicles, then wanted to upcharge me $20/day when they didn't have my class of vehicle that was reserved online 30 days in advance.
National Car Rental has a 3.8 star rating with 104 reviews.
National Car Rental is closed now. It will open tomorrow at 8:00 a.m.
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